Hi, Apologies for replying in English, but you're currently posting in our English forum. To get help in your locale language, please check out the [[Get community support]] article, which lists other available support forums and resources by language. Please note that this forum is intended to help users with Mozilla products, such as Firefox, while your question seems to be related to a third-party extension. As a moderator, I'm going to mark this thread as off-topic and lock the thread since it is not a subject covered in the support forum. Please see [[Mozilla Support rules and guidelines]]. To get support with Video DownloadHelper, please refer to their [https://help.downloadhelper.net/ support site].