Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

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Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

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Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.
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can't import the account settings to android phone

Pham Trung

Hi team, i was trying to import the account from desktop to android, tryied to scan generated qr code, but the phone is not reacting at all. Please help.

BR, Trung

Hi team, i was trying to import the account from desktop to android, tryied to scan generated qr code, but the phone is not reacting at all. Please help. BR, Trung

Alle antwurden (1)

Make sure your authenticator app has camera permissions enabled, screen brightness is high enough for the QR to scan, and try regenerating the QR code. If it still doesn’t react, you can use the manual key entry option instead of scanning.