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March 31, 2025 computer crash created by faulty Firefox 137.0 update conflicting with Spectrum Security Suite (F-Secure Total)

  • 2 antwurd
  • 0 hawwe dit probleem
  • 7 werjeftes
  • Lêste antwurd fan OldHeart1943

OldHeart1943
OldHeart1943

The title says it all. How do I know my crashed Dell Latitude 5500 (NOT E5500) , 512GB M2 NVME, 32GB DDR4 2400 RAM, W11 Pro x64 is now truly healed and with no glitches due to Firefox 137.0 x64 conflicting with Spectrum Security Suite (most current version by F-Secure {TOTAL} as of 03-31-2025) and thereby crashing the entire computer. I have recovered 90whatever percent functionality to the computer, but cannot take the chance of re-installing Security Suite if there is an unresolved conflict not yet addressed and corrected. I've seen the Mozilla Connection entry about another crash similar to mine involving a different Antimalware APP. And I have seen the posting about the fix applied to correct the same type issues with a Chinese provided Antimalware APP. Has ANYONE addressed Firefox 137.0 induced conflicts with other security APPS like my Spectrum Security Suite? I cannot re-install Security Suite until or IF the conflicts that crashed my Dell 5500 have been addressed and corrected. I'd had to use a 2nd backup computer to go online, find, download, copy to a USB thumbdrive, a "suite" of online security scanners AND proprietary uninstallers, copy all of those to the crashed computer, install the necessary ones, run the scanners to check for malware infection(s), none were found, THEN run the F-Secure uninstaller, successfully removing Security Suite. THEN I had to run Firefox in Safe Mode to find and correct all the damaged website URLs the crash involved. Some 30(?) websites I could not get to until i repaired them. NOW, how do I get Firefox 137.x checked for conflicts with Spectrum Security Suite and have them corrected so I can have my Firefox AND Antimalware APP running together? Please let me know and Thank you for being here for us, JEC OldHeart1943

The title says it all. How do I know my crashed Dell Latitude 5500 (NOT E5500) , 512GB M2 NVME, 32GB DDR4 2400 RAM, W11 Pro x64 is now truly healed and with no glitches due to Firefox 137.0 x64 conflicting with Spectrum Security Suite (most current version by F-Secure {TOTAL} as of 03-31-2025) and thereby crashing the entire computer. I have recovered 90whatever percent functionality to the computer, but cannot take the chance of re-installing Security Suite if there is an unresolved conflict not yet addressed and corrected. I've seen the Mozilla Connection entry about another crash similar to mine involving a different Antimalware APP. And I have seen the posting about the fix applied to correct the same type issues with a Chinese provided Antimalware APP. Has ANYONE addressed Firefox 137.0 induced conflicts with other security APPS like my Spectrum Security Suite? I cannot re-install Security Suite until or IF the conflicts that crashed my Dell 5500 have been addressed and corrected. I'd had to use a 2nd backup computer to go online, find, download, copy to a USB thumbdrive, a "suite" of online security scanners AND proprietary uninstallers, copy all of those to the crashed computer, install the necessary ones, run the scanners to check for malware infection(s), none were found, THEN run the F-Secure uninstaller, successfully removing Security Suite. THEN I had to run Firefox in Safe Mode to find and correct all the damaged website URLs the crash involved. Some 30(?) websites I could not get to until i repaired them. NOW, how do I get Firefox 137.x checked for conflicts with Spectrum Security Suite and have them corrected so I can have my Firefox AND Antimalware APP running together? Please let me know and Thank you for being here for us, JEC OldHeart1943

Alle antwurden (2)

Mutaz Awad
Mutaz Awad
  • Top 25 Contributor

1. Check for Updates: 

   • Firefox: Make sure you are using the latest version of Firefox. Go to the menu (three horizontal lines) > Help > About Firefox to check for updates. 
   • Spectrum Security Suite: Ensure that your Spectrum Security Suite is also updated to the latest version.

2. Review Known Issues: 

   • Check the Mozilla support forums and Bugzilla for any reported issues related to Firefox 137.0 and Spectrum Security Suite. You can search for keywords like "Firefox 137.0 Spectrum Security Suite conflict" to see if others have reported similar problems and if any fixes have been suggested.

3. Test in Safe Mode: 

   • Run Firefox in Safe Mode to see if it operates without issues. This mode disables extensions and custom settings, which can help identify if the problem is related to Firefox itself or an extension. 
   • To start Firefox in Safe Mode, click on the menu button, go to Help, and select Restart with Add-ons Disabled.

4. Use Compatibility Mode: 

   • If you suspect that the issue may be related to compatibility, you can try running Firefox in compatibility mode. Right-click on the Firefox shortcut, select Properties, go to the Compatibility tab, and check the box for "Run this program in compatibility mode for" and select an earlier version of Windows.

5. Check System Stability: 

   • Monitor your system for any unusual behavior after removing the Spectrum Security Suite. Use built-in Windows tools like the Event Viewer to check for any error messages or warnings that may indicate underlying issues.

6. Reinstall Spectrum Security Suite: 

   • If you feel confident that your system is stable, you can attempt to reinstall the Spectrum Security Suite. After installation, monitor your system closely for any crashes or issues. If problems arise, you may need to reach out to Spectrum support for assistance.

7. Contact Support: 

   • If you continue to experience issues, consider reaching out to both Mozilla and Spectrum support. They may have specific insights or solutions for conflicts between Firefox and the Spectrum Security Suite.

8. Use Alternative Security Solutions: 

   • If conflicts persist and you cannot find a resolution, you might consider using alternative security solutions that are known to work well with Firefox. Research and choose a reputable antivirus or security suite that has positive compatibility reports with Firefox.

9. Backup Your Data: • Before making any significant changes, ensure that you have a complete backup of your important data. This will help you recover quickly if any issues arise during the process.

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OldHeart1943
OldHeart1943 Fraacheigener

Sorry Mutaz. If I trusted either Firefox 137.0 or above I wouldn't have posted the request for help. And to experiment by UPDATING to the newest version after all the negative reviews or comments along with MY OWN experience, no, Thanks, this is NOT helpful. And, second, to trust that Security Suite and Firefox would NOT conflict again after all the time and frustration to recover that computer to be able to use it at all, no, I will not re-install Security Suite. Not until there is evidence all the faults induced into Firefox 137.0 x64 and 137.0.1(?) x64 so far, I will wait for better results as evidenced by others posting positive comments, reviews and the like. I truly thank you for replying. But this was not helpful, Thanks for being there/here anyhow,

OldHeart1943

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