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Yahoo Mail login fails

Firefox Probleemoplossing
FredMcD beäntwurde
foxwhowood
foxwhowood

For about a month I'm unable to log into my Yahoo Mail account from Firefox on my Mac. All the proper screens appear and I fill them in, but when I hit "login" Firefox hangs. I see the circle thingy rotating indefinitely.

I know this is a Firefox issue because I can access my mail from another browser (e.g. Safari). I think it also relates specifically to Macs because I've never had this issue on my PC.

Firefox is the latest version (78.2.0esr (64-bit)). The Mac is a Mac Pro Mid-2012 running Yosemite 10.10.5.

Thank you!

For about a month I'm unable to log into my Yahoo Mail account from Firefox on my Mac. All the proper screens appear and I fill them in, but when I hit "login" Firefox hangs. I see the circle thingy rotating indefinitely. I know this is a Firefox issue because I can access my mail from another browser (e.g. Safari). I think it also relates specifically to Macs because I've never had this issue on my PC. Firefox is the latest version (78.2.0esr (64-bit)). The Mac is a Mac Pro Mid-2012 running Yosemite 10.10.5. Thank you!

Alle antwurden (4)

FredMcD
FredMcD

Keazen oplossing

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

cor-el
cor-el
  • Moderator

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
foxwhowood
foxwhowood Fraacheigener

Fred McD's suggestion solved the problem. Except all I had to do was start Firefox in safe mode. I didn't make any changes, but after I closed safe mode and restarted Firefox the problem was no longer there. Thanks, Fred, I didn't even know Firefox had a safe mode.

FredMcD
FredMcD

It could have been a corrupt file that was overwritten.

Glad to help. Safe Surfing.