Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

I have Windows 8. When Firefox updates it will not let me access the internet.

  • 3 réponses
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par Diego Victor

TimKear
TimKear
more options

Every time I update Firefox and reopen it, I cannot access the internet. I have to use System Restore to be able to get it to work again. I have Norton Internet on a few computers that have Firefox. This is the only one that has problems. So I don't think the problem is with Norton.

I'm just about ready to get rid of Firefox even though it's the best browser.

Please help. This has been going on for some time now.

Every time I update Firefox and reopen it, I cannot access the internet. I have to use System Restore to be able to get it to work again. I have Norton Internet on a few computers that have Firefox. This is the only one that has problems. So I don't think the problem is with Norton. I'm just about ready to get rid of Firefox even though it's the best browser. Please help. This has been going on for some time now.

Toutes les réponses (3)

Chandan_Baba
Chandan_Baba
more options

Sorry Timekear..... This problem occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again:

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs, then add it back. For detailed instructions, see Configure firewalls so that Firefox can access the Internet.

You visit this link ,which gives you more about : http://mzl.la/LqK6IY reply if this problem get sorted out !!

TimKear
TimKear Auteur de la question
more options

I also have Norton internet Security on my other computer (Windows 7) and have no problems updating Firefox. I also see that there is no information on how to disable the firewall for Norton Internet Security. I've gone to their website but they have all different products and it's not easy finding how to disable it.

Thank you. I appreciate your help.

Diego Victor
Diego Victor
more options

Hello,

I found some tutorial:

Hope help