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I log in to Shutterfly ok but get "You must be signed in, user ID required."

bonba_vermontel.net
bonba_vermontel.net
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I can log in to Shutterfly and all appears normal. When I attempt to add pictures to share I get, "This command had an error during processing. The user id is required."

I was logged in because I had already entered my correct user id and password.

This result happens every time. When I opened my new shutterfly account, prior to the last Firefox upgrade, I did not have this error.

Window 7 Home Premium SP1 Version 6.1.7601 SP1 build 7601 hp p6-2100 x64 based pc AMD A4-3420 APU 4 G Ram

I can log in to Shutterfly and all appears normal. When I attempt to add pictures to share I get, "This command had an error during processing. The user id is required." I was logged in because I had already entered my correct user id and password. This result happens every time. When I opened my new shutterfly account, prior to the last Firefox upgrade, I did not have this error. Window 7 Home Premium SP1 Version 6.1.7601 SP1 build 7601 hp p6-2100 x64 based pc AMD A4-3420 APU 4 G Ram

Solution choisie

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

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Toutes les réponses (3)

user633449
user633449
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Solution choisie

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This can be caused by corrupted cookies or cookies that aren't send or otherwise blocked.

You can check the cookie exceptions

  • Tools > Options > Privacy > Cookies: Exceptions

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

bonba_vermontel.net
bonba_vermontel.net Auteur de la question
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Could not determine which Firefox add on or extension was the problem, however resetting Firefox allowed access to Shutterfly.

Thanks for ending the frustration!

Mark as solved.