Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus
Ce sujet de discussion est fermé. Veuillez poser une nouvelle question si vous avez besoin d’aide.
Locked

thunderbird opens in "set up your existing email address" no inbox or anything else

Thunderbird Profils
Mapenzi a répondu
SuMo Bot
SuMo Bot

thunderbird opens in "set up your existing email address" no inbox or anything else

How do I get my email back to its normal state?

thunderbird opens in "set up your existing email address" no inbox or anything else How do I get my email back to its normal state?

Toutes les réponses (1)

Mapenzi
Mapenzi
  • Top 25 Contributor

This issue is rather typical for a corrupted prefs.js file, which is one of the most important files in the Thunderbird profile. The prefs.js file can get damaged because of a Thunderbird crash, a PC crash or power failure. When this happens Thunderbird renames the damaged prefs.js file in prefs-1.js (prefs-x+1.js) or invalidprefs.js and creates a new pristine prefs.js file of a 6 to 7 kB size which doesn't contain any account settings.

When you get the start page prompting to "set up your existing email address" go to Help > Troubleshooting Information > Profile Folder > Open Folder..., then quit Thunderbird . In the profile folder search for a prefs.js file of 6 - 7 kB size with the actual timestamp and a much bigger prefs-x.js with an actual timestamp.

If a damaged prefs.js file is the culprit the easiest solution would be to replace it with the prefs.js file from a recent profile backup.

SuMo Bot
SuMo Bot Auteur de la question

This question has been locked because the original author has deleted their account. While you can no longer post new replies, the existing content remains available for reference.