"Unable to write the email to the mailbox...."
I have for a while been getting popups that TBird is unable to write email to a mailbox.
'Unable to write the email to the mailbox. Make sure the email system allows you write privileges, and you have enough file space to copy the mailbox'.
I saw that at least one other person reported this, and the suggestions included:
1. Rebooting. Done, no effect. 2. Antivirus interference. I am using standard Windows antivirus. Have been using same for years without issue.
The problem does not appear to interfere with writing to mailboxes. Seems to be an erroneous popup only.
Toutes les réponses (10)
The problem may well be your anti-virus software. These are some generic suggestions to avoid problems with anti-virus software.
Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile
Don't let your anti-virus software scan incoming and outgoing messages.
Don't let your anti-virus software scan attachments.
Don't let your anti-virus software intercept your secure connection to the server.
Remove any add-ons your anti-virus software may have installed in Thunderbird.
Keep it working. https://kb.mozillazine.org/Keep_it_working_-_Thunderbird
And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile
Seems to be an erroneous popup only.
I doubt that. Hopefully you do have a good backup of your Thunderbird profile from before this issue started.
Modifié le
Also try R. click Inbox > Properties > click 'Repair folder' button, then R. click Inbox > Compact.
@christ1 Adding the antivirus scanning exception did not fix the issue. I'm using bog-standard Windows virus and threat protection. It does not add any add-ons to TBird. It has no settings for whether or not it scans incoming/outgoing email or attachments. Also, the popup about not being able to write shows up even when there is no new email downloaded. It is only intermittent, and I see no clues about what file TBird is complaining that it can't write (as far as I can tell, the only files it should be touching would be the inbox if there were new mail and popstate.dat (for my main account, some of the secondary accounts use IMAP). Also, as I have multiple email accounts, I can't tell which account TBird is complaining about.
@ed If you advise someone else of these same fixes, please reorder the suggestion so compaction is done first. Doing it your way caused thousands of deleted messages to reappear, which were a pain to delete again. Also, it didn't fix the issue.
Thank you both for taking the time to answer.
hspindel said
@ed If you advise someone else of these same fixes, please reorder the suggestion so compaction is done first. Doing it your way caused thousands of deleted messages to reappear, which were a pain to delete again. Also, it didn't fix the issue. Thank you both for taking the time to answer.
I don't know why that would have happened; I can't reproduce it.
Ed said
hspindel said
@ed If you advise someone else of these same fixes, please reorder the suggestion so compaction is done first. Doing it your way caused thousands of deleted messages to reappear, which were a pain to delete again. Also, it didn't fix the issue. Thank you both for taking the time to answer.I don't know why that would have happened; I can't reproduce it.
It happened because it had been several days since I compacted the mailbox. Repairing the folder undeletes everything that hasn't been compacted.
hspindel said
Ed said
hspindel said
@ed If you advise someone else of these same fixes, please reorder the suggestion so compaction is done first. Doing it your way caused thousands of deleted messages to reappear, which were a pain to delete again. Also, it didn't fix the issue. Thank you both for taking the time to answer.I don't know why that would have happened; I can't reproduce it.
It happened because it had been several days since I compacted the mailbox. Repairing the folder undeletes everything that hasn't been compacted.
Honest question: did you really compile thousands of deleted messages in only 'several days'?
I'm going to have to disagree, because I tested it myself. I'm pretty sure what happened is that because the index was corrupted, the deleted messages were never really purged and they reappeared when the index was rebuilt. And I've not heard of that problem after recommending that procedure. But I do take note of it.
Ed said
hspindel said
Ed said
hspindel said
@ed If you advise someone else of these same fixes, please reorder the suggestion so compaction is done first. Doing it your way caused thousands of deleted messages to reappear, which were a pain to delete again. Also, it didn't fix the issue. Thank you both for taking the time to answer.I don't know why that would have happened; I can't reproduce it.
It happened because it had been several days since I compacted the mailbox. Repairing the folder undeletes everything that hasn't been compacted.
Honest question: did you really compile thousands of deleted messages in only 'several days'?
I'm going to have to disagree, because I tested it myself. I'm pretty sure what happened is that because the index was corrupted, the deleted messages were never really purged and they reappeared when the index was rebuilt. And I've not heard of that problem after recommending that procedure. But I do take note of it.
Yes, I had thousands of deleted messages after a few days. Typical of the spam load I get from having the same email address for 35 years. Fortunately, I have good ways to deal with that.
I don't know why you can't reproduce it. I've seen this behavior before. You are correct that the deleted messages were never purged because that's what compacting does, and without compacting they will resurrect if your repair the mailbox.
No, I hadn't seen that but thanks.
It's not applicable in my situation. I run my own local email server, and can see it has very little in it. Although you did give me an idea to check my secondary email sources, so thank you for that.
Also, when it happens see if anything relevant shows up in the Error Console:
- press Ctrl-Shift-J
- make sure 'Errors' is the only category selected
- if there are errors, R. click > Copy Message or Copy all Messages > paste here