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Can't import profile due to mismatched hostnames

Thunderbird Installation et mises à jour
david a répondu
kerrifnussbaum
kerrifnussbaum

I'm transitioning to a new computer and am having trouble getting my email profile to import. I’ve installed Thunderbird and set up my account on the new machine. I created a backup of my profile folder and attempted to use the import function for the (very) large file, but I keep encountering numerous errors related to hostname connectivity. Here’s the issue: My email address is still @teleport.com, but since Teleport has transitioned to Earthlink, my incoming and outgoing hostnames have changed to include "earthlink" instead of "teleport." How can I successfully import my old profile onto my new computer when the hostnames no longer match?

I'm transitioning to a new computer and am having trouble getting my email profile to import. I’ve installed Thunderbird and set up my account on the new machine. I created a backup of my profile folder and attempted to use the import function for the (very) large file, but I keep encountering numerous errors related to hostname connectivity. Here’s the issue: My email address is still @teleport.com, but since Teleport has transitioned to Earthlink, my incoming and outgoing hostnames have changed to include "earthlink" instead of "teleport." How can I successfully import my old profile onto my new computer when the hostnames no longer match?

Toutes les réponses (3)

david
david
  • Les 10 premiers contributeurs

I am not understanding. Here is a suggestion:

  1. copy the backed up profile to c:\users\<yourid>\appdata\roaming\thunderbird\profiles
  2. click help>troubleshootinginformation and scroll down to 'profiles' in left side and click 'about:profiles'
  3. your profile should appear and you can launch from there. BUT if it does not appear then do this:
    • click 'create profile' button in upper left of screen
    • then, click next
    • then, enter short name for proflie, such as MYPROFILE, click the 'choose' button to locate and select the profile, click finish and launch

At this point, you should be using the new profile. Since the accounts don't work, click 'account settings' and update each as necessary for the new names. Don't forget the SMTP servers also.

kerrifnussbaum
kerrifnussbaum Auteur de la question

Thank you, David! I appreciate your quick response. Your advice was a helpful guide to tracking down what I needed to do. and my issue is now resolved!! WOOT! WOOT!

david
david
  • Les 10 premiers contributeurs

Kewl! I was glad to assist. :)