Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Incoming emails stopped

  • 1 réponse
  • 2 ont ce problème
  • 2 vues
  • Dernière réponse par Toad-Hall

whenangelscry
whenangelscry
more options

I have turned anti-virus off, checked account settings and checked provider's access limit. I can receive emails in webmail, but not Thunderbird. I don't get any error message in Thunderbird, emails just won't come through.

I have turned anti-virus off, checked account settings and checked provider's access limit. I can receive emails in webmail, but not Thunderbird. I don't get any error message in Thunderbird, emails just won't come through.

Toutes les réponses (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Check the Firewall

Exit Thunderbird Access Firewall - this might be the default installed with OS or it might be controlled by Anti-Virus. You need to make sure the Thunderbird program is set up as an allowed program otherwise the Firewall may block all access.

Please confirm the Firewall does have Thunderbird program set up as an allowed program.

I use Norton 360 AV which also controls my Firewall, so I've added an image below to offer an example of how I set up thunderbird.exe file as allowed.