Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More seller.

  • 171 réponses
  • 2 ont ce problème
  • 2 vues
  • Dernière réponse par zeroknight

more options

i was able to reach the site last week but can't reach it now.

i was able to reach the site last week but can't reach it now.

Solution choisie

this is what happened.

Hi Paul,

Looks like your IP triggered a network security alert which blocked it from our servers for a few weeks. This is not a common issue, and who knows if it will -ever- happen again, but if it does, just submit a support ticket from a device on a different network. Perhaps your phone while on 3g.

Lire cette réponse dans son contexte 👍 2

Toutes les réponses (20)

more options

What are you getting... show the issue. Here is what I see. see screenshot

Modifié le par jonzn4SUSE

more options

The connection has timed out

An error occurred during a connection to

   The site could be temporarily unavailable or too busy. Try again in a few moments.
more options

i know the owner told me they were transferring the server.

more options

i believe the company is in Nevada and i like in Florida.

more options

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

You can check for issues with Enhanced Tracking Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages like blocked content.

more options

did all that and also contacted Microsoft which told me it was on web stores end. i also tried loading the site in my other browsers and it did not work.

more options

i checked this site and was told webstore is down.

more options

Works fine here.

Try to disable DNS over HTTPS.

You can check the connection settings.

  • Settings -> General -> Network: Connection -> Settings

If you do not need to use a proxy to connect to internet, select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":

more options

where are you located? it could work for you and not me.the server could be up in your area and not mine. i have taken all the steps mentioned and it still does not load.

more options

this is the error message i got from

This site can’t be reached took too long to respond. Try:

Checking the connection Checking the proxy and the firewall Running Windows Network Diagnostics ERR_CONNECTION_TIMED_OUT

more options

Microsoft edge gave me this message

Hmmm… can't reach this page took too long to respond Try:

Did you mean Search Bing for webstore Checking the connection Checking the proxy and the firewall Running Windows Network Diagnostics ERR_CONNECTION_TIMED_OUT

more options

Who are you using for DNS? What security software are you running? You can also try these steps.

Clear all items for a single site

Refresh Firefox

more options

none of that worked.

more options

it has to be at webstores end.

more options

Any security software besides Defender? If you're running Windows Pro version, I would test in the Sandbox to confirm.

more options

kingfish0316 said

it has to be at webstores end.

How can that be true when it works for us. You are the only one with the issue.

more options

Can you confirm that you tried changing DNS over HTTPS (DoH) to "Off" or "Max Protection" and in Connection Settings changed "Use system proxy settings" to "No proxy"?

Does it still happen if you reboot in Windows Safe Mode with networking enabled?

more options

i contacted windows and the person at the other end ran all these tests and told me my computer was fine.

more options

yes to both your questions and it also happens on edge and google.

more options
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6
  7. 7
  8. 8
  9. 9