Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Mozilla (Supernova) version 115.3.2 receiving emails but not sending.

philip.muraca
philip.muraca
more options

Hi all,

my Mozilla (Supernova) version 115.3.2 is receiving emails but not sending them. I have contacted my email service provider and they are unable to assist/ fix the problem - we have been changing the settings in the SMTP outgoing server and sending test emails each time, but this hasn't worked. I have added and removed Mozilla through my virus protection (AVG & Windows security) and sent emails, but this hasn't helped either.

For the record, I have an "oldish" computer that is however running Windows 10. I can only think of one thing and maybe my computer doesn't support this version of Supernova, but I am receiving emails as per normal?

I would appreciate it if someone could assist with this matter asap.

Kind Regards

Phil Muraca

Hi all, my Mozilla (Supernova) version 115.3.2 is receiving emails but not sending them. I have contacted my email service provider and they are unable to assist/ fix the problem - we have been changing the settings in the SMTP outgoing server and sending test emails each time, but this hasn't worked. I have added and removed Mozilla through my virus protection (AVG & Windows security) and sent emails, but this hasn't helped either. For the record, I have an "oldish" computer that is however running Windows 10. I can only think of one thing and maybe my computer doesn't support this version of Supernova, but I am receiving emails as per normal? I would appreciate it if someone could assist with this matter asap. Kind Regards Phil Muraca

Toutes les réponses (2)

Matt
Matt
  • Top 10 Contributor
  • Moderator
more options

Have you tried to suggestions here https://support.mozilla.org/en-US/kb/cannot-send-messages

philip.muraca
philip.muraca Auteur de la question
more options

Thanks for the quick response, Matt.

I have tried the virus protection (I actually have two running I believe - AVG & Windows security?) add/remove of the Mozilla app, but this didn't work and worked on the SMTP settings on the outgoing server (with my service provider) but still no result. I'm getting my emails as usual, but just can't send?? I don't really want to try Outlook (happy just having my Windows software with Microsoft only, but its looking that way.

Regards Phil Muraca