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accessing firefox on my Samsung Galaxy S22 Ultra since it crashed

  • 1 réponse
  • 0 a ce problème
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  • Dernière réponse par Paul

Rufus
Rufus
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It keeps asking for the 6 digit code from my authenticator app which was lost when my phone crashed. Also, I can't seem to find my backup codes on any of my hard drives or SSDs on my computer (which was hacked about 6 months ago and I am still recovering from that), but have instituted more security measures. I can access Firefox fine on my computer. I think all I need to do is remove 2fa and then add 2fa back, but I'm not sure. Any help would be appreciated.

It keeps asking for the 6 digit code from my authenticator app which was lost when my phone crashed. Also, I can't seem to find my backup codes on any of my hard drives or SSDs on my computer (which was hacked about 6 months ago and I am still recovering from that), but have instituted more security measures. I can access Firefox fine on my computer. I think all I need to do is remove 2fa and then add 2fa back, but I'm not sure. Any help would be appreciated.

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Paul
Paul
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Hi Rufus

Removing 2FA may require you to enter a 2FA code. Are you able to access the recovery codes from your Firefox Account on your laptop?