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security features in Firefox

  • 5 réponses
  • 1 a ce problème
  • 7 vues
  • Dernière réponse par FredMcD

Alan
Alan
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I was browsing the CeX website, when i got a BSOD about Video Memory, the PC rebooted and all is fine.

However when I opened Firefox and went back to the CeX website, all I get is a blank webpage, all other sites load no problems.

I opened the CeX website on chrome and IE and it opens no problem.

Are there any security features in Firefox that could have been activated because of the crash?

Thanks

I was browsing the CeX website, when i got a BSOD about Video Memory, the PC rebooted and all is fine. However when I opened Firefox and went back to the CeX website, all I get is a blank webpage, all other sites load no problems. I opened the CeX website on chrome and IE and it opens no problem. Are there any security features in Firefox that could have been activated because of the crash? Thanks

Solution choisie

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration {web link} in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

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Toutes les réponses (5)

alex_mayorga
alex_mayorga
  • Moderator
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Hi Alan!

Please review and follow https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Once this is done, if the page continues to display blank you might want to try https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Please let us know if this solves your question.

Thanks!

FredMcD
FredMcD
more options

Solution choisie

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration {web link} in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

Alan
Alan Auteur de la question
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FredMcD said

Many site issues can be caused by corrupt cookies or cache. Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Clearing the cookies for the CeX website worked. The BSOD must have caused corruption. Thanks for the help.

alex_mayorga
alex_mayorga
  • Moderator
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Hi Alan!

Glad to know this is resolved, please mark the question solved accordingly.

Thanks!

FredMcD
FredMcD
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Glad to help. Safe Surfing.