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Master password will not allow itself to be updated, after reset of FireFox and loss of all saved logins

  • 2 réponses
  • 1 a ce problème
  • 3 vues
  • Dernière réponse par FredMcD

this keeps happening

I didn'y want to lose all logins, but browser was slow so I "reset" as advised - not knowing all saved logins would be delted

Now I can't save them

this keeps happening I didn'y want to lose all logins, but browser was slow so I "reset" as advised - not knowing all saved logins would be delted Now I can't save them

Toutes les réponses (2)

Hi, ya that does happen at times. Did you find a folder on your Desktop called OldFirefoxProfile, if so they would be in here.

As for causing issue of not being able to save them after I do ot know. You can try this : Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location.

To do a clean reinstall of Firefox, please follow these steps: Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from this page) and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (or open the Firefox menu New Fx Menu and click the close button Close 29).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

You can also find password Managers here : https://addons.mozilla.org/en-US/firefox/search/?platform=windows&q=password+manager

Please report back to say if this helped you!

Thank you.

You should also check out https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.