Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus
Archivé

why do I get a message saying outgoing server SMTP is not correct?

Marjj a répondu
Marjj

I have been working with Telus to try to find out why I cannot send emails even though I can receive them. They have changed my outgoing information and now I get an message saying out going server SMTP failed because connect to SMTP failed.

I have been working with Telus to try to find out why I cannot send emails even though I can receive them. They have changed my outgoing information and now I get an message saying out going server SMTP failed because connect to SMTP failed.

Toutes les réponses (4)

Hi Marjj, is this problem in the Firefox browser or in the Thunderbird email program? If it's Thunderbird, a moderator can move your question from Firefox to Thunderbird.

It is on my Thunderbird email program. How do I contact a moderator?

Moving to Thunderbird.

Thank you so much.