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login to facbooks fails in firefox, but ok in safari

  • 3 réponses
  • 1 a ce problème
  • 26 vues
  • Dernière réponse par FredMcD

bsouthj
bsouthj
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I type in my email address and password (correctly!) in Facebook, click log in, and the two field clear. No error message appears. I try a couple of times without success and finally change my password in FB. That works until I log out of FB. Then, the problem appears and I have to repeat changing password... etc.

This problem does NOT occur if I use Safari

I type in my email address and password (correctly!) in Facebook, click log in, and the two field clear. No error message appears. I try a couple of times without success and finally change my password in FB. That works until I log out of FB. Then, the problem appears and I have to repeat changing password... etc. This problem does NOT occur if I use Safari

Solution choisie

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

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Toutes les réponses (3)

FredMcD
FredMcD
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Solution choisie

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

bsouthj
bsouthj Auteur de la question
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I appreciate the quick response and solution to my problem.

Thanks very much for your help!

FredMcD
FredMcD
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Glad to help. Safe Surfing.