Firefox crashes
セーフモードで起動しても以下の様なクラッシュが起きました。
説明:
問題が発生したため、このプログラムと Windows の対話が停止しました。
問題の署名:
問題イベント名: AppHangXProcB1 アプリケーション名: firefox.exe アプリケーションのバージョン: 41.0.0.5738 アプリケーションのタイムスタンプ: 55fb5aff 停止時の署名: 4fad 停止の種類: 32 アプリケーション名を待っています: plugin-container.exe アプリケーションのバージョンを待っています: 41.0.0.5738 OS バージョン: 6.1.7601.2.1.0.768.3 ロケール ID: 1041 追加の停止時の署名 1: 4fad64fd8040bf2d3c9b11c95b65e0c4 追加の停止時の署名 2: 28fd 追加の停止時の署名 3: 28fde7d4c2fbd12cdb3364fd3cba5a16 追加の停止時の署名 4: 4fad 追加の停止時の署名 5: 4fad64fd8040bf2d3c9b11c95b65e0c4 追加の停止時の署名 6: 28fd 追加の停止時の署名 7: 28fde7d4c2fbd12cdb3364fd3cba5a16
オンラインのプライバシーに関する声明をお読みください:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0411
オンラインのプライバシーに関する声明が利用できない場合は、プライバシーに関する声明をオフラインでお読みください:
C:\Windows\system32\ja-JP\erofflps.txt
問題の署名:
問題イベント名: APPCRASH アプリケーション名: plugin-container.exe アプリケーションのバージョン: 41.0.0.5738 アプリケーションのタイムスタンプ: 55fb7072 障害モジュールの名前: mozglue.dll 障害モジュールのバージョン: 41.0.0.5738 障害モジュールのタイムスタンプ: 55fb5afb 例外コード: 80000003 例外オフセット: 0000ec7e OS バージョン: 6.1.7601.2.1.0.768.3 ロケール ID: 1041 追加情報 1: 0a9e 追加情報 2: 0a9e372d3b4ad19135b953a78882e789 追加情報 3: 0a9e 追加情報 4: 0a9e372d3b4ad19135b953a78882e789
オンラインのプライバシーに関する声明をお読みください:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0411
オンラインのプライバシーに関する声明が利用できない場合は、プライバシーに関する声明をオフラインでお読みください:
C:\Windows\system32\ja-JP\erofflps.txt
Toutes les réponses (2)
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
- In that text field, type %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Could you also try to update from Firefox 41.0 to Firefox 41.0.1 to see if that helps. Update Firefox to the latest release
The "plugin-container.exe" is used for Flash and other plugins. For now, I suggest setting Flash to Click-to-Play ("Ask to Activate"). This will delay Flash from starting on a page until you approve it.
Open the Add-ons page using either:
- Ctrl+Shift+a
- "3-bar" menu button (or Tools menu) > Add-ons
- Windows Start menu search box: paste
firefox.exe "about:addons"and press Enter
In the left column of the page, click Plugins.
On the right side, look for "Shockwave Flash" and change "Always Activate" to "Ask to Activate".
With this setting, when you visit a site that wants to use Flash, you should see a notification icon in the address bar and usually (but not always) one of the following: a link in a dark gray rectangle in the page or an infobar sliding down between the toolbar area and the page.
The plugin notification icon in the address bar typically looks like a small, dark gray Lego block. (If it's red, Flash needs updating.)
The delay in activating Flash can help distinguish between problems caused on initial page load, styling, and script activation vs. loading/running Flash.
If you see a good reason to use Flash, and the site looks trustworthy, you can go ahead and click the notification icon in the address bar to allow Flash. You can trust the site for the time being or permanently.
But some pages use Flash only for tracking or playing ads, so if you don't see an immediate need for Flash, feel free to ignore the notification! It will just sit there in case you want to use it later.