Some how do not enter sign was added beside contact, now all messages previously received messages are gone and no new messages from this sender will appear.
I have been receiving messages from this sender fine and then all of a sudden for some reason there was a do not enter sign beside her name. I didn't know how or why it got there, some button got bumped or the mouse, and I didn't know how to take it off so I just left it. Since then, thunderbird has been reopened and all messages that I had received have disappeared and no new messages from this sender appear even though I know she has sent them to me. I have checked into filters and I have none set so it is not that. I can't figure out how the do not enter sign got beside the contact, but I'm sure it's the reason for my problems and I don't know how to fix it. Thanks
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got beside the contact where? What your suggesting sounds a lot like contact blocking, and Thunderbird does not have any native support for blocking, a kill file or a plonk file to use some of the common names. However your anti virus suite might have such a feature.
It was just beside the name in my inbox beside their messages. Just as unexplainable as it happened it has now resolved itself and all messages have reappeared including the ones that I wasn't receiving while I was having the problem. Not sure what happened in the first place and not sure what fixed it so if it happens again I still won't know what to do.
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In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?
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Thank you!