Got back from holiday, Thunderbird updated itself, but now running really slowly and some messages aren't downloading properly. Any idea why?
My Thunderbird inbox is running like treacle after the last automatic upgrade and some emails aren't downloading properly. Anyone else had this problem? Have they solved it?
Solution choisie
Get your menus visible,
http://www.ramsden.org.uk/5_Lost_toolbars.html
Go to Help|Troubleshooting information in Thunderbird.
Clear the checkbox "include account names".
Click the button "copy data to clipboard".
Come back here, reply to this message, paste in from the clipboard. You can use ctrl+v, or right-click|Paste or shift+insert
Having pasted several reams of data, you can, if you feel so inclined, find the first mention of fonts, and delete from there down to the end. Click on that line, use ctrl+shift+end to select everything down to the bottom, del to remove it. We don't need to see all the stuff about fonts and printers. ;-)
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What is your anti-virus software?
Norton
I'm now getting every email in duplicate. It's crazy.
Can you post your Troubleshooting Information please?
Help (Alt-H) - Troubleshooting Information
I would, if I knew how!
Solution choisie
Get your menus visible,
http://www.ramsden.org.uk/5_Lost_toolbars.html
Go to Help|Troubleshooting information in Thunderbird.
Clear the checkbox "include account names".
Click the button "copy data to clipboard".
Come back here, reply to this message, paste in from the clipboard. You can use ctrl+v, or right-click|Paste or shift+insert
Having pasted several reams of data, you can, if you feel so inclined, find the first mention of fonts, and delete from there down to the end. Click on that line, use ctrl+shift+end to select everything down to the bottom, del to remove it. We don't need to see all the stuff about fonts and printers. ;-)
Application Basics
Name: Thunderbird Version: 24.5.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.5.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20140424091057 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Crash Reports: about:crashes Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) mail.waitrose.com:110, plain, passwordCleartext
OUTGOING: smptuwclub.net:25, plain, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (pop3) pop.mail.yahoo.com:995, SSL, passwordCleartext
OUTGOING: smtp.mail.yahoo.com:465, SSL, passwordCleartext, true
account5:
INCOMING: account5, , (pop3) pop.1and1.co.uk:995, SSL, passwordCleartext
OUTGOING: smptuwclub.net:25, plain, passwordCleartext, true
Extensions
British English Dictionary, 1.19.1, true, en-GB@dictionaries.addons.mozilla.org
Google Contacts, 0.7.12, true, {BDD92442-0534-4D6F-A966-BAB7D561D781}
ImportExportTools, 2.8.0.4, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
extensions.lastAppVersion: 24.5.0
font.internaluseonly.changed: false
Duplicate emails with Norton are caused by Norton getting in a snit about an email it does not like on the server.
The last advise I read at Symantec was to disable email scanning in the Norton Product and do a complete download before you consider re enabling it.
Note: Restarting Windows in Safe made guarantees a disabled email scanner. Norton is not particularly truthful about when it is disabled and when it is not.
Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
Dear Matt,
Thank you so much for your help. The problem seems to have resolved itself.
Kind regards,
Ann