Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

جست‌وجوی پشتیبانی موزیلا

از کلاهبرداری‌های پشتیبانی اجتناب کنید. ما هرگز از شما نمی‌خواهیم که با شماره تلفن تماس بگیرید یا پیامک ارسال کنید یا اطلاعات شخصی خود را هم‌رسانی کنید. لطفاً فعالیت‌های مشکوک را با استفاده از گزینه «گزارش سوءاستفاده» گزارش دهید.

مانند نخ كشيده
حل شده

Prime Video is unresponsive in Firefox

Apratim Barua

Until a week or two ago, Amazon Prime Video worked without a problem in my Firefox browser. Now I cannot get Prime Video to open any show (the play button keeps spinning and is not clickable). The website is unresponsive as well, although it loads. Here is what I have already done for troubleshooting.

1. Updated Firefox to latest version. 2. Cleared cache and cookies. 3. Checked for hardware acceleration issues. 4. Disabled IPv6. 5. Tested in Private mode with all add-ons disabled. 6. Disabled Enhanced tracking protection.

This is an issue with Firefox since Prime Video works fine on other browsers.

Until a week or two ago, Amazon Prime Video worked without a problem in my Firefox browser. Now I cannot get Prime Video to open any show (the play button keeps spinning and is not clickable). The website is unresponsive as well, although it loads. Here is what I have already done for troubleshooting. 1. Updated Firefox to latest version. 2. Cleared cache and cookies. 3. Checked for hardware acceleration issues. 4. Disabled IPv6. 5. Tested in Private mode with all add-ons disabled. 6. Disabled Enhanced tracking protection. This is an issue with Firefox since Prime Video works fine on other browsers.

پاسخ‌ها (2)

بخش‌ها

Hi, thanks for the report. It should be fixed in version 159.

Do you have remote improvements and studies enabled? support.mozilla.org/questions/1611943

یک سؤال بپرسید

شما باید برای پاسخ به پست‌ها وارد حسابتان شوید. اگر هنوز حسابی ندارید، لطفاًً یک سؤال جدید آغاز کنید.