Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

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My Thunderbird crash whenever I tried to "save as" an email, save the attachment of an email, attach a file to an outgoing email.

andymokcv

My Thunderbird crash whenever I tried to "save as" an email, save the attachment of an email, attach a file to an outgoing email.

Every time I did the mentioned, Thunderbird prompts the normal window of my laptop's folders, but it disappear in a second with the Thunderbird crash and quit.

This situation happened after I installed MS365 on my laptop.

I did try the below: 1. Reset attachment directory - mail.compose.attach.dir 2. Run in trouble shooting mode 3. Repair folder index 4. Clear cache

Anyone can help please?

My Thunderbird crash whenever I tried to "save as" an email, save the attachment of an email, attach a file to an outgoing email. Every time I did the mentioned, Thunderbird prompts the normal window of my laptop's folders, but it disappear in a second with the Thunderbird crash and quit. This situation happened after I installed MS365 on my laptop. I did try the below: 1. Reset attachment directory - mail.compose.attach.dir 2. Run in trouble shooting mode 3. Repair folder index 4. Clear cache Anyone can help please?

پاسخ‌ها (2)

Doe that still happen if you disable your antivirus app?

بخش‌ها

Hi Ed,

Thank you for your suggestion. I tried to disable the anti-virus app but the situation remains.

I tried to backup my email profile / folders and re-install 115.18.0 but the situation remains.

Then I tried to upgrade to 128.14.0esr (32-bit) that is running normal so far with my finger cross.

Anyway, thank you again!