Email Adresse nicht mehr anwählber
Hallo,
ich komme seit Sonntag nicht mehr an meine Mails. Kein Abruf möglich obwohl richtges Passwort eingegeben wurde.
[edited]@alice-dsl.net
diese Adresse benutze ich schon seit über 20 Jahren.
Bitte dringen um Hilfe.
Mit freundlichen Grüßen Thomas Höppner
ویرایش شده توسط Denys
پاسخها (2)
First, I suggest you verify that you can read email from your online account. That would ensure that you have a working password.
What is most likely happening is that the email address @alice.dsl.net belongs to the old email service, which was actually taken over by Telefonica Germany.
Now, many email accounts have been shut down, which restricts or requires re-authentication. And there may be many reasons, like: The mailbox is not actively used through O2 systems, or the account is linked to an old DSL contract. There may be some security updates also.
Basically, it means thatthe password you are entering can be correct, but the mail server has been refusing or has been deactivated.
You should immediately log in to O2 webmail, and if it fail,s the problem is in the account and not the mail program. Secondly, contact the O2 support as they can help you better, and your query will be solved faster.