Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Having problem with BBC news page and BBC iPlayer. Is it a Media Hint problem?

  • 2 پاسخ
  • 2 have this problem
  • 12 views
  • آخرین پاسخ توسّط FredMcD

more options

When I open the BBC news web page the text and pictures are all jumbled up and I cannot open BBC iPlayer catch up TV page at all despite having Media Hint add-on.

When I open the BBC news web page the text and pictures are all jumbled up and I cannot open BBC iPlayer catch up TV page at all despite having Media Hint add-on.

All Replies (2)

more options

Your System Details shows;

Installed Plug-ins

Adobe Shockwave for Director Netscape plug-in, version 12.0.7.148 Adobe Shockwave for Director Netscape plug-in, version 12.0.4.144

Having more than one version of a program may cause issues.

more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache

How to clear the Firefox cache {web link}

and

  • Remove Cookies

This will log you out of all sites you're logged in to. Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites and see if there is still a problem. Then restart.