Showing questions tagged:

remove blue font and why is it doing that

no in setting i have the font or ink color to bk lack text so when i write it is supposed to be black so why do i see when ii click on the persons name af… (read more)

no in setting i have the font or ink color to bk lack text so when i write it is supposed to be black so why do i see when ii click on the persons name after i send it do i see it as blue u ink text font i want all ink text black i so not like the blue and do not know how to stop it what do i do please help

Open

Request network authorisation from IT Dept Network Admin.

I have been using Outlook Lite to keep my work inbox separate from my personal, I was going to switch over to Thunderbird however I need authorisation from my IT Dept to … (read more)

I have been using Outlook Lite to keep my work inbox separate from my personal, I was going to switch over to Thunderbird however I need authorisation from my IT Dept to allow access. What do I need to detail in the request to them in order to quickly / easily get them to process this?

Open 1

Unable to log in on Mozilla thunderbird password not accepted

My new Greenby account was hacked I had to delete thousands of scam emails so my Mozilla account appears to have been blocked. Can I get back into Mozilla or have I been … (read more)

My new Greenby account was hacked I had to delete thousands of scam emails so my Mozilla account appears to have been blocked. Can I get back into Mozilla or have I been permanently block

Open 1

There's a frightening ambiguity in the "add new account" page please help

Hello. I am trying to add a new provider, which means adding a new account. When I click "Add new account" it takes me to a page that asks me to enter my existing accou… (read more)

Hello. I am trying to add a new provider, which means adding a new account. When I click "Add new account" it takes me to a page that asks me to enter my existing account. Does this mean the currently running account or the new account?

Open 18

Thunderbird keeps freezing up without crash report

Good morning Since this morning (05/03/2026) Thunderbird freezes within a minute or two of opening the program. Everything in the program freezes up. I cannot even close … (read more)

Good morning

Since this morning (05/03/2026) Thunderbird freezes within a minute or two of opening the program.

Everything in the program freezes up. I cannot even close it.

I am running Version 140.8.0esr on a Windows 10 PC.

Initially I was getting a pop up warning message that ask me to confirm if I wanted to send an email with attachments of over 20 MB. There were 3 or 4 such messages. I had not tried to send such emails.

I checked the Outbox in Local folders for old messages, but it was empty. I also checked the Unsent messages files in Local Folders in the Profile folder. I deleted the Unsent Messages.msf file to no effect. I renamed and replaced the Unsent messages file. Also no change.

I checked for crash logs but there are none.

I have run out of ideas as to what to try next. Does anyone have any advice?

Open 2 108

Thunderbird will not download emails

Hello, Everything working just fine last night. Wake up and Thunderbird will not retrieve emails. Remembered this old message I got so I went through and deleted my seco… (read more)

Hello,

Everything working just fine last night. Wake up and Thunderbird will not retrieve emails.

Remembered this old message I got so I went through and deleted my second email address, didn't help.

https://support.mozilla.org/en-US/kb/thunderbird-and-yahoo

Checked all settings compared to Yahoo, still won't download messages. I can even send a message with my current settings no problem, and it does login, just won't retrieve emails. Gives me a connection timeout.

Anyone have any ideas?

Open 7 2 63

Tb saves msg to wrong folder.

Whenever i send a message , it is saved to the 'inbox' previously it would be saved "sent mail". I have verified that TB is configured to save to sent mail but the msg is… (read more)

Whenever i send a message , it is saved to the 'inbox' previously it would be saved "sent mail". I have verified that TB is configured to save to sent mail but the msg is saved anyway to inbox.

Can some one explain how to get back to saving sent messages to sent mail folder.

In all honesty I find it frustrating to keep moving msgs manually.

Open 7

trying to put thunderbird on laptop, but keep getting authentication error after entering password

I'm trying to put thunderbird on my laptop, but after entering the password I keep getting an error message saying the password or settings must be wrong. But I've checke… (read more)

I'm trying to put thunderbird on my laptop, but after entering the password I keep getting an error message saying the password or settings must be wrong. But I've checked the incoming & outgoing settings, my password a few times now & I know everything is correct. So why do I keep getting this error message & is there a way to fix this? I'm running windows 10.

Konponduta 6 1

Is this "threading"?

Two identical spam emails came in, and I deleted both from my Inbox. Both had attachments. Deleting them moved them to the Trash folder. When I went to the Trash folde… (read more)

Two identical spam emails came in, and I deleted both from my Inbox. Both had attachments. Deleting them moved them to the Trash folder. When I went to the Trash folder, I found both emails had been combined into one file. Is that "threading"? I don't want any emails to be combined together EVER. Previously I had checked the "Unthreaded" box in Settings; so if this was threading, why did it happen?

Another question: I couldn't find anything to do with this combined file but to delete it. Did the act of deleting it also delete the attachments, which probably contained viruses?

This "threading" business has been going on for years now. I always check the options that supposedly disable it, but then it keeps happening.

Open 5

Why Thunderbird hide yohoo accounts in Unufied folders?

Hello, I have the latest version of Thunderbird. I have a problem for 2 weeks and every day I'm working to solve this problem. I have 17 accounts and Thunderbird shows me… (read more)

Hello, I have the latest version of Thunderbird. I have a problem for 2 weeks and every day I'm working to solve this problem. I have 17 accounts and Thunderbird shows me only 15 accounts. It hides 2 yahoo accounts. If I add other not yahoo account, there are no problems, I can add them. But if I add a yaoo account, Thunderbird doesn't show it/them on Unified folders. I see them only on All folders. Thanks for your help.

Open

Forward or reply without raw HTML code but not without all formatting

Hi- Thunderbird 151.0 (64-bit) I don't want all the raw code included in my reply/forward, just the readable text in a format similar to the original. GMail handles this … (read more)

Hi-

Thunderbird 151.0 (64-bit)

I don't want all the raw code included in my reply/forward, just the readable text in a format similar to the original. GMail handles this with no issues, so how can I get the same in Thunderbird? Thanks.

Open 1

IMAP connection times out

Couple months back had to restore computer. Wouldn't let me add my POP gmail account, said had to use IMAP. POP was no longer accepted or something to that effect. So … (read more)

Couple months back had to restore computer. Wouldn't let me add my POP gmail account, said had to use IMAP. POP was no longer accepted or something to that effect. So I got IMAP set up. (Of course, I did save my old POP folder with some messages in it.) Ever since setting up the IMAP folder I only get maybe 30 messages each morning. Never more. Which is no way right. I've googled and tweeked the synchronization/storage settings and the server settings. Nothing works. I'll spend hours googling suggestions and trying them, then get frustrated and move on. Then a week or so later I go thru it all again. Nothing changes!! Still only get the very few emails each morning. About 30 or so minutes after the initial download of messages, I'll get a pop up saying imap connection lost. This is SO frustrating. I have no idea what to try next. I never had this kind of issue with any of my POP accounts. Any suggestions? I've probably already tried them but will certainly give it another try. Thanks! Lynn

Open 7

Ne peut plus envoyer de réponse à un mail reçu

Bonjour je reçois ce message d’erreur dés que je veux répondre à un mail "L’envoi du message a échoué. Une erreur est survenue lors de l’envoi de l’e-mail. Le serveur a … (read more)

Bonjour

je reçois ce message d’erreur dés que je veux répondre à un mail

"L’envoi du message a échoué. Une erreur est survenue lors de l’envoi de l’e-mail. Le serveur a répondu : Ru6MwXcZWUS2U Mail rejete. Identifiant et adresse mail appartiennent a 2 utilisateurs differents. OFR203_528 [528]. Veuillez vérifier le message et essayer à nouveau."

cordialement

Open 1

thunderbird is doubling my outgoing (sent) email, why?

Every time I send a message, it duplicates itself. Any help in removing this problem in the settings will be appreciated. Please keep in mind I'm not that savvy with se… (read more)

Every time I send a message, it duplicates itself. Any help in removing this problem in the settings will be appreciated. Please keep in mind I'm not that savvy with settings so if you can keep this simple like me, that would be great. I'm using version 151.0 64-bit on Windows 10. Hopefully someone be able to help me resolve this problem.

Thank you, Joe

Konponduta 1 1

Not receiving emails

I am no longer getting emails on Thunderbird on my computer though I do get them e.g. on my iPad, and I can email out. Is that a problem with Thunderbird or with Bell my … (read more)

I am no longer getting emails on Thunderbird on my computer though I do get them e.g. on my iPad, and I can email out. Is that a problem with Thunderbird or with Bell my service provider?

Open