Thunderbird Community Forum

Hi, I have followed the instructions for incoming and outgoing servers to convert my Juno Webmail to AN MBOX FORMAT and bring it over to Thunderbird. However, it is not syncing up to Thunderbird and bringing in all of my old emails from Juno.

Any help you can offer with this situation would be greatly appreciated.

Thank you

Carla

My emails that are in Sent or All Mail are all out out order by date - random - different dates. I don't know what happened? I expect to see the most recent first - just as i do in my inbox. It is ok. They are fine in Gmail - where they come from. Thanks

I have used Thunderbird for a long time?

My email set-up is a mess. In December, when I had a problem, my provider told me to open a new account, which I did. Both my old and new accounts received emails for a few days, and then only the new account was receiving emails. Now I find that my drafts and sent messages are saved to the old account, and suddenly yesterday I was unable to send emails, from either account.

I keep getting this error message: "Sending of the message failed. Peer reports incompatible or unsupported protocol version.: The configuration related to mail.activ8.net.au must be corrected"

I have no idea what this means or how to correct it.

My husband and I use the same internet provider activ8 and access it through Thunderbird. I have a new computer. Received a configuration code from Activ8 and I can receive emails but not send them. Get the message PEER USING UNSUPPORTED VERSION OF SECURITY PROTOCOL. THE CONFIGURATION TO MAIL.ACTIV8.NET.AU MUST BE CORRECTED. How do I do that? Activ8 says they can't help.

I am running Thunderbird 147.0.1 (64-bit) on Windows 11 Pro 25H2. I have Thunderbird set up with two email accounts -- gmail and outlook.com (an old msn.com address). Approximately every 10-14 days the msn.com account encounters an error with the message "Command Error 12." When this happens, Thunderbird immediately drops all the local email folders for the msn.com account, and attempts to redownload all email and folders associated with the account. The msn.com account in question is configured for IMAP:

server name: outlook.office365.com Port:993 Connection Security: SSL/TLS Authentication Method: OAuth2

The expected behavior here would be for Thunderbird to display a connectivity error message but retain all local email on my laptop. However, this specific connectivity issue is dropping all locally stored email. I also noticed that the mail columns get reset to default. It appears this issue is causing Thunderbird to delete not just the email but some of the account configs as well.

At present, I do not have a screenshot showing the command error 12 message. I will try to take a screenshot the next time the issue occurs. What is not clear is whether this is an account setup issue or a bug in Thunderbird. Any advice would be appreciated. Thanks.

I inadvertently deleted a mail sub folder named Shopping Oder Confirmations I found the folder in my acronis backup and copied it to my desktop I then pasted it in to the profile window of thunderbird in hopes that when i restarted it would show up in my mail folders which it did not I can send you screen shots of the different windows where I dropped the folder Can you help please?! There is tons of information in these folders I reference often. Thank you! BTW I did just make a donation :)

In initial set up of Thunderbird laptop: on the last screen of set up, after entering username and password, Thunderbird set up posts a green background notice: " [checkmark] Configuration found in Mozilla ISP database." When "Done" is selected, a the following yellow background notice is posted: "Unable to log in at server. Probably wrong configuration, username or password." I know username and password are correct; they allow access to email via Spectrum webmail. I am confident configuration is correct [IMAP] \,because that is the configuration I have always used with my Thunderbird account on other computers. Suggestions?