Showing questions tagged:

Tb saves msg to wrong folder.

Whenever i send a message , it is saved to the 'inbox' previously it would be saved "sent mail". I have verified that TB is configured to save to sent mail but the msg is… (read more)

Whenever i send a message , it is saved to the 'inbox' previously it would be saved "sent mail". I have verified that TB is configured to save to sent mail but the msg is saved anyway to inbox.

Can some one explain how to get back to saving sent messages to sent mail folder.

In all honesty I find it frustrating to keep moving msgs manually.

Open 7 50

Unable to remember user name & email password, how can I reset it (so I can export to mobile)

I'm unable to recall which user name & email password combination I used to setup my NTLWorld email when I had to reconfigure it for Virgin/Googlemail. How can I fin… (read more)

I'm unable to recall which user name & email password combination I used to setup my NTLWorld email when I had to reconfigure it for Virgin/Googlemail. How can I find or reset it (so I can export to mobile)?

Thanks, Andy Hayward

Solved 5 71

Can't get filters to function

I'm trying to transition from Eudora to T'bird. I've got both installed on my Win11 laptop. I've used Eudora 25+ years, i have about 4 or 500 filters set up. I can't get … (read more)

I'm trying to transition from Eudora to T'bird. I've got both installed on my Win11 laptop. I've used Eudora 25+ years, i have about 4 or 500 filters set up. I can't get even one filter to work on T'bird, so my Inbox now contains a near-useless jumble of over 2000 messages. Gotta get past this to keep using T'bird. E.G. I subscribe to an email forum called Baen's Bar. It accounts for 80% of my inbound traffic. So I set up this single filter:

Apply when: Manually and New email Match all of: From Contains baen Subject contains baen To contains baen

Actions: Move message to: Baen Bar on green@xplornet.com' (i created this folder and see it below "Inbox") (AFAIK these criteria should capture every relevant email) (Question #1: is matching content a case-sensitive test?)

(Aside: when typing this query, i tried to make the actual dialog italic for clarity. I highlighted some text and hit the "i" above the dialog box, all it did was enclose the highlighted text with quotes - really? so Question #2 - italics not working?)

Anyway what happens is, no apparent filtering when getting new mail, and in the "Message Filters" dialog box, when i select the one and only filter, and make sure "Enabled" is checked, and click on "Run Now", also nothing happens. Ok, i say "nothing", but when i look in the "Baen Bar" folder, there are three (3) messages containing the word "baen". Three out of the 2,000 such messages cluttering my inbox. I could understand "none", i could understand "2,000", but "3"? WTF??? I tried it multiple times, not sure which attempt even got those 3. Solutions gratefully accepted.

Question #3 I noticed a reference to "Importing filters from Eudora". I DO NOT want the **content** of Eudora's hundreds of mailboxes to be imported - it's probably over 8 Gb. I'm fine leaving that content archived with Eudora. Is there a way to import the filter list and folder list from Eudora without importing the contents?

Question #4 Where is T'bird storing my email? Most of my cyber-world is on an external HDD. I love about Eudora that it's fully portable. I can literally unplug my external HDD from my Win11 laptop and plug it into your laptop, rename the drive to J: and just run Eudora. Can i do that with T'bird?

Open 1 50

Unable to determine if mbox files input from Google Take Out are all automatically integrated into one email listing

Hello, I have been using Thunderbird only occasionally for backing up Google emails after which I delete the emails from Google. I am thinking of using Thunderbird perma… (read more)

Hello,

I have been using Thunderbird only occasionally for backing up Google emails after which I delete the emails from Google. I am thinking of using Thunderbird permanently but there are things I'm not sure about.

1). Does Thunderbird automatically integrate Google Take Out mbox files automatically into one email list? When I start Thunderbird, I see files that I have uploaded to Thunderbird (on two occasions in the past and these were mbox files from Google Take Out) but these files are empty. (screenshot attached). When I select the "all mail" folder all of the mails saved since 2005 appear to be there.

2). Does Thunderbird save attachments or only the emails themselves?

I would be grateful for some help so that I can optimise my working with Thunderbird.

Best wishes

DanZ

Open 4 50

Thunderbird won't play sound on new message. (Xubuntu 26.04)

Using a new, clean install of Xubuntu 26.04, with thunderbird 140.10.2esr 64 bit, ubuntu snap build 1.0. In settings: play a sound when new message arrives, no sound i… (read more)

Using a new, clean install of Xubuntu 26.04, with thunderbird 140.10.2esr 64 bit, ubuntu snap build 1.0. In settings: play a sound when new message arrives, no sound is heard. When clicking "play" to test the sound, there is no sound. Also, if "use the following sound file" is checked, there is no sound when "play" is clicked. (I have tried various .wav and .mp3 files.) I have installed pipewire-alsa, but that didn't help. Any ideas?

Open 3 50

Marking senders as not spam

Please inform me how I can mark senders in Thunderbird as not spam or is there a list of secure senders so their mails will not go to spam folder? Best regards Magnus Arn… (read more)

Please inform me how I can mark senders in Thunderbird as not spam or is there a list of secure senders so their mails will not go to spam folder?

Best regards Magnus Arnason

Open 1 1 60

How to get sent emails in the Inbox, not in Sent

On my home computer, all my sent emails go automatically to the Inbox, not into the Sent folder. Now using Thunderbird on a laptop and I can't remember how I set that up… (read more)

On my home computer, all my sent emails go automatically to the Inbox, not into the Sent folder. Now using Thunderbird on a laptop and I can't remember how I set that up. Grateful for help.

Open 1 71

Why are urls to places in the same received message unresponsive?

I receive a message with Urls at the beginning which are supposed to take you down the page to other places in the message However the Urls are unresponsive Urls that a… (read more)

I receive a message with Urls at the beginning which are supposed to take you down the page to other places in the message However the Urls are unresponsive

Urls that are supposed to take me to my browser work

Thanks in advance for any help

Solved 5 70

Unsubscribe specific folder does not work

Hello, I have an IMAP acocunt configured, the server is Zimbra and has several shared Inboxes inside my account. Each of these inboxes come with several subfolders (which… (read more)

Hello, I have an IMAP acocunt configured, the server is Zimbra and has several shared Inboxes inside my account. Each of these inboxes come with several subfolders (which have the same name in every Inbox), and I would only like to keep some of them displayed in Thunderbird, but the unsubscribe option does not work for a few of them.

I open up the "Subscribe" dialog, I can correctly navigate to the fiolders I want to unsubscribe and click them, which unchecks the mark. I click "Ok" and nothing happens. If I reopen the Subscribe dialog, the folders are checked, as if I did nothing.

Note that I can unsubscribe to most folder, only a couple of them have this problematic behavior.

I have tried enabling/disabling the "Show all folder" option in the Advanced account panel and Enabling/Disabling the local storage for these folders.

I have also tried to unsubscribe the folders, then manually erasing the mbox files and indexes in the account folder before clicking Ok. The msf file are immediately recreated.

In the screenshot, the folders marked with an arrow cannot be unsubscribed, no matter what I tried.

Open 3 30

Received mail not shown

Because it was referred to, I discovered having received an email The sender had taken the easy way - for him - by replying to a message from 2024, of which I am one of … (read more)

Because it was referred to, I discovered having received an email The sender had taken the easy way - for him - by replying to a message from 2024, of which I am one of the recipients. I did not see a notification, nor did it show in the received mail folder, which is orderd by date, newest on top. Ultimately I found it attached to the original mail from 2024. Is there a way to get a notification, handle such messages as separate mail and show them at their appropiate place in the received mail folder?

Solved 3 70

tags summary has disappeared

Tags summary display has disappeared. I can search for tags, but the convenient "tags folder" is gone. Please help. Tried in safe mode with add-ons and toolbars/controls… (read more)

Tags summary display has disappeared.

I can search for tags, but the convenient "tags folder" is gone. Please help.

Tried in safe mode with add-ons and toolbars/controls disabled. Error console is empty when assigning or removing tags.

Open 6 40

Thunderbird changes time stamp of previously saved attachments

Last week I saved the attachments of an email to a new folder in Documents. Today I received a new email with attachments. I saved these attachments to the same folder. T… (read more)

Last week I saved the attachments of an email to a new folder in Documents. Today I received a new email with attachments. I saved these attachments to the same folder. To my surprise the old files (from last week) got a new timestamp. The date is today and the time is a couple of minutes after midnight. Any idea how this is possible? PS. I'm using Thunderbird on an Ubuntu machine.

Open 2 70

Calendar does not create event when Accepting Invitation from subscribed calendar (on linux)

Hi there, I'm having an issue where I receive invitations by the owner of a calendar i subscribed to. I have to subscribe to the calendar to be able to schedule events wi… (read more)

Hi there,

I'm having an issue where I receive invitations by the owner of a calendar i subscribed to. I have to subscribe to the calendar to be able to schedule events with them.

When I receive the invite, it keeps saying "already processed" which is not the case. I dont have that event in my calendar and it has not been accepted.

I have checked that the subscribed calendar is not linked to my account (calendar settings, email account: empty) and the actual calendar is linked to my email account (calendar settings, my email account).

what should happen logically is the "subscribed" calendar should not be counted as my calendar, events should not be counted as already processed and invites should be clickable and then be transfered to the calendar linked to the receiving email address.

Mind you, thunderbird on mobile works like it should. Its only the linux client that has this issue.

Thanks in advance for any help.

Open 1 40

delete email from inbox

I have 4 email account. One account will not allow me to delete or send to junk box. When I press delete nothing happens. The emails (at least 30) that came in are marked… (read more)

I have 4 email account. One account will not allow me to delete or send to junk box. When I press delete nothing happens. The emails (at least 30) that came in are marked junk too. The other 3 account work fine. I have had these 4 account for years and never had a problem. I have done a complete scan with Norton and nothing came up. Thank You in advance

Solved 2 40

I need to change the password Mozilla uses to access my Earthlink account.

I received an email message from earthlink which included a verification code that I did not request. Earthlink support told me to change my password immediately which I… (read more)

I received an email message from earthlink which included a verification code that I did not request. Earthlink support told me to change my password immediately which I did. Now when I open open Mozilla on me laptop, it requires me to put in the new password. How do I change the password/login that Mozilla uses to access earthlink?

Solved 5 40

Having problems updating Thunderbird to the latest version.

I am currently using Thunderbird version 140.10.2 esr. (32bit) I understand that to latest version is 150. I also understand that, from version 145, Microsoft Exchange ac… (read more)

I am currently using Thunderbird version 140.10.2 esr. (32bit) I understand that to latest version is 150. I also understand that, from version 145, Microsoft Exchange accounts are supported natively by Thunderbird.

I am using a generic desktop PC running Windows 10 Pro (22H2)

I am having difficulties with an Exchange account using the OWL add on.

I would like to upgrade my Thunderbird to the latest version and use the native support for Exchange accounts. I would also, if possible, like to upgrade to a 64bit version.

When I follow the instructions (Help/Update Thunderbird) the pop up reports that 'Thunderbird is up to date'.

I can't see a way forward at present, can someone assist please.

Open 8 20

How to move folders Drafts and Sent Emails from old POP account to new IMAP account

I’ve set up a new email service type, IMAP, to take the place of my old POP email. The POP email doesn’t have a synchronization and storage feature, so I’m wondering: Fir… (read more)

I’ve set up a new email service type, IMAP, to take the place of my old POP email. The POP email doesn’t have a synchronization and storage feature, so I’m wondering: First, how can I combine the old POP emails with the new IMAP address; and second, how do I transfer DRAFTS and SENT EMAILS from the old to the new one?

Solved 2 30

How to merge POP emails to new IMAP account; How to move "Drafts and Sent Mail" as well

I’ve set up a new email service type, IMAP, to take the place of my old POP email. The POP email doesn’t have a synchronization and storage feature, so I’m wondering: Fir… (read more)

I’ve set up a new email service type, IMAP, to take the place of my old POP email. The POP email doesn’t have a synchronization and storage feature, so I’m wondering: First, how can I combine the old POP emails with the new IMAP address; and second, how do I transfer drafts and sent emails from the old to the new one?

Open 3 40