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could not access to certain websites while vpn is off.

hello team, I currently locate in China. days ago i have tried a vpn called "Veee". since then i could not log in many websites. i have asked Veee team but they say they … (read more)

hello team, I currently locate in China. days ago i have tried a vpn called "Veee". since then i could not log in many websites. i have asked Veee team but they say they dont know. it really sucks. i also asked AI tool but none of the method works. i think the vpn has changed some settings of my Firfox. because i can actually log in those websites with Edge. but i only want to use firefox. the errors either "cant connect" or something like refusing my access. please help. i love you guys.

Asked by yanyangox3 Duela astebete

Last reply by TyDraniu Duela astebete

Help with VPN allowing me on to a particular site

Hello. I'd wriitten a few days ago about being blocked from firemountaingems.com I got help from Issis B. and was able to browse the site by turning off the VPN temporar… (read more)

Hello. I'd wriitten a few days ago about being blocked from firemountaingems.com I got help from Issis B. and was able to browse the site by turning off the VPN temporarily. Today, I am again blocked even with the temporary turn off of the VPN.

Is there a way you can show me easily step by step, how to exclude certain sites from the VPN permanently.

Thank you in adavance.

Asked by R Polo Duela hilabete

Last reply by Denys Duela hilabete

Antivirus Program to use with Firefox

I would like to know what are the best Antivirus Protection to use with Firefox. Previous information is from 2011 and I would like to get more current information. Tha… (read more)

I would like to know what are the best Antivirus Protection to use with Firefox. Previous information is from 2011 and I would like to get more current information. Thank you

Asked by chilelu Duela hilabete

Last reply by jonzn4SUSE Duela hilabete

why am i being asked to sign in to age verification when i have your VPN installed ?

why am i being asked to sign in to age verification sites when i have mozilla paid VPN installed and have enabled japan as the start point rather than UK  ? - Thanks … (read more)

why am i being asked to sign in to age verification sites when i have mozilla paid VPN installed and have enabled japan as the start point rather than UK  ? - Thanks

Asked by TERRY HART Duela hilabete

Last reply by Paul Duela hilabete

Privacy setting or connectivity

When I try and connect to a site with firefox I get a message saying "Check that Firefox hass permission to access the web (you might be connected but behind a firewall) … (read more)

When I try and connect to a site with firefox I get a message saying "Check that Firefox hass permission to access the web (you might be connected but behind a firewall) How can I get check to see if I am behind the firewall and if so how can I get out to connect to that specific site.

Asked by Don Firefox Duela 2 hilabete

Last reply by Kiki Duela 2 hilabete

missing bookmarks

The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem. … (read more)

The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem.

Asked by heinz68 Duela 3 hilabete

Last reply by jscher2000 - Support Volunteer Duela 3 hilabete

Firefox Bookmarks Don't Appear anymore

out of nowhere my firefox bookmarks no longer appear. I am getting the following msg The bookmarks and history system will not be functional because one of Firefox's fil… (read more)

out of nowhere my firefox bookmarks no longer appear. I am getting the following msg

The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem.

In an attempt to fix this problem, I have done the following:

  • closed the browser and re-opened it
  • rebooted my computer
  • reinstalled my security software
  • uninstalled firefox
  • Reinstalled firefox

None of these steps have fixed the problem??????

Any ideas would be appreciated!

Moderator note: This question has been edited to correct the formatting.

Asked by dwood9764 Duela 3 hilabete

Last reply by Denys Duela 3 hilabete

bd_config.cfg in Firefox

I got the new FF update this morning and noticed shortly after when i got back online a bd_config.cfg file popped up onto my desktop windows 10. I deleted it not thinking… (read more)

I got the new FF update this morning and noticed shortly after when i got back online a bd_config.cfg file popped up onto my desktop windows 10. I deleted it not thinking anything about it and when back online again and it popped up again in fact everytime i did this it popped up no matter what i did and went online.

It has something to do with BitDefender i figured out uninstalled bit defender re installed it no luck

Refreshed\Reset Firefox with no luck either.

Asked by L C Duela 4 hilabete

Last reply by jscher2000 - Support Volunteer Duela 4 hilabete

ESET on macOS Tahoe 26 breaks Firefox ENTIRELY!

I have over 100 open tabs spread over 4 Mac desktops. I can no longer access ANY of them after upgrading to macOS Tahoe 26 and installing ESET Cyber Security Pro. I've us… (read more)

I have over 100 open tabs spread over 4 Mac desktops. I can no longer access ANY of them after upgrading to macOS Tahoe 26 and installing ESET Cyber Security Pro. I've used ESET with Firefox for many years without ANY problems. But now I have to choose between uninstalling ESET and being unprotected in order to use Firefox AT ALL. Every single webpage is blacked out with the message below. ESET support says that Firefox needs to issue an update to fix this problem.

Asked by Xenu Duela 5 hilabete

Last reply by Valentin Duela 4 hilabete

Adguard Windows app causes long loading times

I use Adguard app for Windows which causes long page loading times in Firefox due to extended TLS Handshakes. I have installed the Adguard certificate in Firefox, have t… (read more)

I use Adguard app for Windows which causes long page loading times in Firefox due to extended TLS Handshakes. I have installed the Adguard certificate in Firefox, have turned off DOH in Firefox, etc. etc. but, the only way that I can get a page to load in a timely manner is by clicking on "reload current page" twice in Firefox. This is a delay in itself and is very inconvenient. I understand that the incompatibility of Firefox with Adguard is a known problem and am wondering whether Mozilla is working on a solution in cooperation with Adguard?

Asked by Don Duela 4 hilabete

Last reply by jonzn4SUSE Duela 4 hilabete

Problem with Eset Smart Security 18.2.18.0

After instalation Eset Smart Security 18.2.18.0 with full security browsers my Firefox is run only in read-only mode. If I will be disable option Security browser and run… (read more)

After instalation Eset Smart Security 18.2.18.0 with full security browsers my Firefox is run only in read-only mode. If I will be disable option Security browser and run Firefox that's working. Next I will be enable option Security browser then Firefox starts with green frame. After close Firefox and next run then starts read-only mode. Eset Team is not fair play becouse resolving problem only disable option Security browser. So why is there an option that prevents Firefox from launching? All my portable browsers without Eset Security working without any kind of problems, for example Tor, Opera.

Asked by Piter2000 Duela 5 hilabete

Last reply by Paul Duela 5 hilabete

Missing Bookmarks, Passwords and History

My bookmarks, history and passwords have disappeared. I looked at the articles, refreshed firefox, have restarted firefox and my computer multiple times but cannot retri… (read more)

My bookmarks, history and passwords have disappeared. I looked at the articles, refreshed firefox, have restarted firefox and my computer multiple times but cannot retrieve them.


This is the message when I start firefox

The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem.

Asked by marilynatheriault Duela 5 hilabete

Last reply by t.r.ernst Duela 5 hilabete