Firefox Community Forum

Cannot log in to Xcel Energy web page after resent Firefox update: the error code is The requested URL was rejected. Please consult with your administrator.

Your support ID is fa42d3aa-1a9d-4b8f-a478-529a34e84924 Error 403 - Forbidden F5 site: ch2-chi

Other web sites work fine.

my tabs bar, containing several hundred tabs, in firefox has suddenly decided to disappear and i can't get it to show. same for the menu toolbar (the one w/ the open, save,...) never really know which toolbar i am looking for. using latest version of ff and windows 11 desktop tried to get info directly from mozilla, but is the only place that probably has the answer.

what ever happened to support for the browser? it was relatively easy to get to the support area but now it mostly shows self-advertising for firefox.

thanks in advance for any help on this matter!

wolfgang

ive been using firefox for a long time now and i appreciate how compared to other browsers i have less ai jammed down my throat. i thought the crossword widget added recently was fun and ive been enjoying it every now and then. so i really do wonder, why would firefox put the ai-child-porn-lover who begged jeffrey epstein to let him come to his pedophile island on the crossword?

i really think you need to reconsider your editors or reconsider your morals.

sincerely, a very disappointed user of over a decade!

For the past few weeks, I have been having problems playing certain Facebook videos. It seems to only happen when I try to play a video that was recorded live. I have tried clearing the cache, I've tried a private window, and I've tried safe mode. I still can't get the video to play. However, when I copy and paste the url to Safari, it works fine. I have been able to play "live" videos while they are actually "live"; it's just that they will not load when I try to play them later. I don't have any problems playing videos which have been uploaded to Facebook; only those which were recorded live. The videos just show a circle in the middle as if they are trying to load but nothing else happens. The length of the video does not matter; it happens with short videos as well as long ones. The screenshot image (of a random "live" video I found) I am uploading shows a partial black circle in the center, which is a spinning circle in realtime. I have circled it in red.

I have albinism. Pure white backgrounds are not an annoyance – they cause physical eye pain and trigger migraines. Every time I visit support.mozilla.org or accounts.firefox.com, I am forced to endure #FFFFFF with no way to change it.

To anyone about to defend Mozilla blindly: this is about accessibility and eye pain, not brand loyalty, so do not silence me.

What Mozilla has done:

• Disabled extensions (Dark Reader, Stylus, Dark Mode) from modifying these pages – they are explicitly blocked by Mozilla's own Content Security Policy.
• Removed ui.systemUsesDarkTheme and layout.css.prefers-color-scheme.content-override from having any effect on these sites – they ignore prefers-color-scheme entirely.
• Left no about:config toggle to disable the forced light theme.

The only remaining workaround is a userContent.css hack with filter: invert(1) – which requires a visually impaired user to manually edit CSS files and restart the browser. That is not accessibility – that is hostility.

Security excuse – debunked:

• "We block extensions for security" – extensions are sandboxed. Blocking them on your own support pages is a deliberate policy choice, not a technical necessity.
• "We want a consistent brand appearance" – branding does not override accessibility. Forcing #FFFFFF on users with light sensitivity is a violation of basic inclusive design.
• "We respect prefers-color-scheme" – you do not. These two domains explicitly override it.
• "Users can just use Dark Reader" – you block it.

What I demand:

Make support.mozilla.org and accounts.firefox.com respect the system prefers-color-scheme media query. If you insist on light branding, add an official dark toggle in the site header – stored in a cookie or account preference. Stop blocking extensions from applying user‑chosen themes to your own sites. That is not security; it is control. You are a non‑profit that claims to value accessibility and user control. Your actions say otherwise. Fix these two domains. No CSS hacking should be required for basic vision safety.

Hello,

I just downloaded v153.0.4 and now there are no wallpapers on my New Tabs or Home Page. No custom url for new tabs either and the Firefox Home is a blank page.

What's up with that?

- Andre'a

okay this just is bad as of today and last Firefox update and with all extensions off . this is what i got when i tried to post and watch a video. it happens on all the videos on Facebook i have tried contacting them as well and that is an almost impossibility it is only in Firefox they work in chrome and edge i even tried reinstalling Firefox ans still get bland black screen I have tried turnoff extension and still this is what i get

I have two gmail accounts and have saved both on my bookmark toolbar. Today, the email that has the http address "https://mail.google.com/mail/u/0/#inbox" gives me nothing but a blank screen. The other, which has the http of "https://mail.google.com/mail/u/2/#inbox" operates just fine. I am able to open and access the first google account on my android phone or by using google chrome. I am only not able to use it on the firefox platform.

Any suggestions?

Thanks.

I recently switched from Debian to Fedora Workstation. Everything works fine, even better under Fedora, except Firefox. There is this quirk, where whenever I wake up my system from suspension, and I try to search something, Firefox just shows a loading sign as if it was loading the page, but I see via the inspect tool that it isn't even sending any HTTPS requests to the server. I know this problem specifically affects Firefox, because other programs that require an internet connection, such as fetching mail via Thunderbird or installing packages via DNF work completely fine. In order to get Firefox to actually work, I have to completely close and reopen the application, forcing me to lose unsaved work in some cases. I've tried everything, from restarting my machine to waiting to see if it will be patched in a future update, but nothing has gotten better. Please help me. Thank you in advance.

After recent update, The auto scroll feature will not stop working no matter what I do. I have unchecked the box and have set all auto scroll Items ti false but the auto scroll will not turn off. How can this be turned off or a new release / up date? I have gone from 32 bit to 64 bit after the last update as well.

Hi There are image display issues with Firefox. The attached image shows a screenshot comparing the same page on Glazy.org: Chrome on the left and Firefox on the right. The image appears too dark in Firefox, making it difficult to work using that browser. Is this a bug or a setting that needs adjusting? I haven't been able to find a solution. Thanks for your help.

all my icons keep wanting to sign me in i lost all n y icon mey extensions are there are enabled

enabled but not in  toolbar   ehat is going on     firefox is screwed p everytime  i hit any icons  i have to  reload or reinstall please help

so i found a strange problem that when i connect headphones to my computer i have a very quiet sound on firefox videos (youtube an ect.). it is not a low volume on my computer or headphones settings, in other browsers everything works smoothly, i dont know why is is only a problem here in firefox