Firefox Community Forum

I'd like to subscribe and pay for Mozilla VPN on a PC and Android phone, but, don't want to initiate and pay for the subscription via Google Play. I'd rather manage the subscription for the service via a browser based interface on a PC, but, it seems like this is not currently possible. Is that the case?

I see someone else has already asked similary: Mozilla VPN availability on F-Droid would also be a plus.

The problem is illustrated in the first image attached: Google Maps shows no image, just solid black. This does not occur in browsers other than Firefox.

After restarting my laptop, the same problem persists, but on first going to the Google Maps website the usual image of my neighborhood flashes, then disappears to be replaced by the black.

The second attached image shows four possible causes and fixes offered by Google AI. I tried them all, and nothing made any difference. This image also shows that the thumbnail image appears when my cursor hovers over the tab in which Maps is open.

The only thing out of the ordinary I did before this problem occurred was browsing the Firefox Extensions on advice of Google AI to turn off the intrusive "Genius" AI pop-ups, but I didn't discover anything relevant and I don't think I made any changes.

I'd welcome any suggestions for what to try next,

Why is Firefox always crashing on Windows-XI, especially from third-party servers and whenever scrolling? This has been happening for the last nine months (ver.146>Beta), at least. Does my SSD need replaced and/or my Win-XI reinstalled? Either way, this is happening on every Firefox browser that I have, including Windows-XPIII> and Android-16>. This is where my team always swore that Java6>, .Net3>, Python3>, and even Swift3> love to crash all user-interfaces/shells, and make users lose all random access memory. Is there any suggestion to fix this bug of Firefox, or must I replace the SSD?

One of my "Login required" sites (Call it Site One) is prompting me with a username when I click into the Username entry box. Unfortunately, the username it's prompting me for is from "Site Two".

I have never saved a username for Site One. The username it's prompting me with is from a completely different domain name, Site Two.

I searched Usernames/passwords and found only one occurrence for the username it is prompting with. It's properly listed under the correct Site Two. I deleted it anyway to test. That made no difference: it still appears in the drop down for Site One (after restarting Firefox).

Just to be clear: Site One has no stored usernames or passwords. I've never stored a username or password for Site One. I have done so for Site Two (but again, that's now deleted). Yet this username, which is now not stored anywhere in Firefox, is still appearing as a prompt for Site One.

Lastly, this is not a new issue. This problem dates back months.

I've rebooted, even did a hard reboot, total 3 times, tried system restore, 1 hour past update, deleted Firefox, reinstalled, still "in use", deleted Norton, still same. Reinstalled norton. There NO BUTTON, SWITCH, there! I can File, new blank page, still nothing. Sort of reminds me of automakers, all look alike! Left side, simple, turn on sc or import, at the opening first time, import short cuts and bookmarks from previous page, turn off Newsweek. Simple, without the hassle of now, those that have cleared, happy for you! For me same thing at the top, yellow bar, "in use!"

I am having issues keeping a single profile on firefox. all of my tabs and bookmarks would disappear every other log in which makes using this browser harder than it should be. What is something I can do to make sure my bookmarks and tabs are there? I tried to delete other profiles but am not getting any responses from the browser as well.

Hello. I am trying to start using Mozilla VPN, I linked my account, but afterall, it refuses to connect. It just say, that he "couldn't connect to VPN", it doesn't even mark the reason or gives some feedback. In settings it still offer to get started, despite i've already added account and it should work. What could be causing this? P.S. I have already relaunched a browser:)

I'm just trying to figure out how I can tell if my up-to-date version of Firefox is actually using its own VPN. It said it would when I installed it, but I can find anything that says, yes, it's running.

I'm on FF 154.0. The power went out here and when it came back and I booted the desktop computer something had changed in FF.

I used to see the active tab as green in the tab bar and yellow for the rest, but now they're all gray until I mouse over the bar and only then does it turn green/yellow.

I struggled with this for many hours trying many //active tab color// solutions I found in searches but nothing got it back to my old behavior.

So as a last resort I tried adding the Firefox Color extension, but when I click Add to Firefox it just turns into a throbber that never changes so it doesn't install. I'm stuck!

Frustrated!!

Google maps displays a map and then, a few seconds later the map goes black. I found an archive thread called "Google Maps suddenly displaying black" where it is suggested to use ctrl+F5 to bypass the cache. That solution works but then, a few seconds later: Boom, the map goes black.

Seems to me that when the page is refreshed by a script in the map that whatever gets downloaded corrupts the map and then when the refresh occurs, the map goes black.

What ever this "corruption is" Firefox fails to display the content correctly. I have killed my cache, disabled extensions, used troubleshooting mode, switched to the "auto" system theme etc. The key combo is the only way to temporarily recover the map. I should also point out that I see differences in the map UI, it looks like Google updated the UI in maps.

Hi,

Back in September 2025 we had the same issue for months and it was due to a Mozilla bug. This just happened today after the last Firefox update. I have a desktop with windows 10 and a pretty new laptop with windows 11 both from Dell. They both have the same problem.

I get the email from One Drive and I see the pictures on the email. I click on them to got One Drive to see them all and it goes gray, not loading pictures. I can see them in the Edge browser!!!!!

See the images from my previews post on Sept 2025 titled: "Unable to see "View all memories" on One Drive".

I really hope this does not take moths to be fixed again.

Amy

Hello, I am hoping someone can help me. I am getting white pixels/lines during youtube play back. There is only ever one at a time. I do not get it every time I watch a video. The lines move with the player if I move the browser.

I have tried: Updating Firefox/drivers Turning Hardware acceleration on/off Setting Firefox to use the dGPU Changing the Optimus mode

I am using Windows 11 and have a Legion 7i Pro Gen 8

I have uploaded an image that shows the line. The line appears in the grass on the right.

Many thanks

I cannot find any information about this. My other two devices that showed "Connecticut" were signed out when I changed my Password. Please respond.Am I supposed to know that Mozilla is in New Jersey? Who is in New Jersey?

why did firefox delete most of my shortcuts on my old pc after i synced with my new laptop and how do i get them back. I am a senior of 71 yrs not a computer tech.this just screwed everything up for me!HELP!!