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How do I initialize the plugins database?

  • 3 replies
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

robert.atwood
robert.atwood
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Having a problem re-installing Adobe Flash Plugin'. Error message says "Directory name is invalid", Mozilla support says re-initialing the plugin database may fix the problem. I have the printed directions to do this in front of me, but I'm stuck because first it says "Open the profile folder" and I literally don't know where this is located? (I see it's got to contain a Firefox window). I guess I've got to be walked through this a little.

I would very much appreciate any help you can provide. Many Thanks. I

Having a problem re-installing Adobe Flash Plugin'. Error message says "Directory name is invalid", Mozilla support says re-initialing the plugin database may fix the problem. I have the printed directions to do this in front of me, but I'm stuck because first it says "Open the profile folder" and I literally don't know where this is located? (I see it's got to contain a Firefox window). I guess I've got to be walked through this a little. I would very much appreciate any help you can provide. Many Thanks. I

All Replies (3)

user633449
user633449
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Please update to Firefox 19.0.2 Update Firefox to the latest release then Reset Firefox Refresh Firefox - reset add-ons and settings

TheOldFox
TheOldFox
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As Tylerdowner said above, by all means update to the latest Firefox version.

Reinitialize plugin database - https://support.mozilla.org/en-US/kb/troubleshoot-issues-with-plugins-fix-problems#w_re-initializing-the-plugins-database

To open your profile: click Firefox button > Help (or Help, if using the menu bar) > Troubleshooting information > Profile Folder > Show Folder



Other - Check your plugins and update as needed for outdated plugins.

  1. Check your Plugins - https://www.mozilla.org/en-US/plugincheck/
  2. Java - https://support.mozilla.org/en-US/kb/use-java-plugin-to-view-interactive-content
  3. Adobe Reader - https://support.mozilla.org/en-US/kb/use-adobe-reader-plugin-view-or-download-pdf-files

Modified by TheOldFox

cor-el
cor-el
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  • Top 10 Contributor
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Try to uninstall Flash:

Update the Flash plugin to the latest version.

Try to run the Flash installer as Administrator (right-click: Run as Administrator).