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lost bookmarks

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by FredMcD

tecknicity
tecknicity
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Hi,

I have been using a Firefox browser and it appears to have deleted all my bookmarks, and my passwords etc that apply to sites accessed through Firefox. My hotmail email account has also disappeared. It is byrnegraeme@hotmail.com. The problem might be related to the fact that Firefox updated its software today. Or it might be related to the fact that yesterday I subscribed to mackeeper. Either way, could you let me know (through this email account and browser which is still OK) how I might recover my Firefox bookmarks etc.

Thanks, Graeme S Byrne

Hi, I have been using a Firefox browser and it appears to have deleted all my bookmarks, and my passwords etc that apply to sites accessed through Firefox. My hotmail email account has also disappeared. It is byrnegraeme@hotmail.com. The problem might be related to the fact that Firefox updated its software today. Or it might be related to the fact that yesterday I subscribed to mackeeper. Either way, could you let me know (through this email account and browser which is still OK) how I might recover my Firefox bookmarks etc. Thanks, Graeme S Byrne

All Replies (1)

FredMcD
FredMcD
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Sometimes when the browser thinks there is a problem with the profile, it will create a new one.


https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address box. How many profiles are listed? How many should be there? Also, open the profile folder in your file explorer.


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update