Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Google+ / Facebook version issue

  • 2 vastust
  • 2 on selline probleem
  • 50 views
  • Viimati vastas philipp

robcook
robcook
more options

Google+ and Facebook keep telling me I have the wrong version. Here's what "About" says: 16.0.2 Google+ won't allow me in at all. Facebook give me this message: "You may want to upgrade your browser. You're using an old version of Firefox that is no longer supported and may be insecure. To upgrade, open Firefox's Help menu and click Check for Updates..." The link takes me to: http://support.mozilla.org/en-US/kb/firefox-36-no-longer-supported

Google+ and Facebook keep telling me I have the wrong version. Here's what "About" says: 16.0.2 Google+ won't allow me in at all. Facebook give me this message: "You may want to upgrade your browser. You're using an old version of Firefox that is no longer supported and may be insecure. To upgrade, open Firefox's Help menu and click Check for Updates..." The link takes me to: http://support.mozilla.org/en-US/kb/firefox-36-no-longer-supported

All Replies (2)

user66338
user66338
more options

Your UA string suggests this: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 FBSMTWB

Probably wrong.

  1. In the Location bar, type about:config and press Enter. The about:config "This might void your warranty!" warning page may appear.
  2. Click I'll be careful, I promise!, to continue to the about:config page.
  3. Search for general.useragent.
  4. Make sure that none of the items are bold. If any of them are, right-click these and select Reset.
philipp
philipp
  • Moderator
more options

hello robcook, your useragent (the information the browser sends to websites to identify its version) - apparently mistakenly - shows you're on firefox version 3.5.5. probably some sort of toolbar or adware has overwritten it. please refer to this article in order to reset the user-agent settings in firefox: How to reset the default user agent on Firefox