Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

http://www.cbonline.co.uk/personal/internet-banking/login/ - programme stalls at login; won't open login page in new window

  • 1 vastus
  • 14 on selline probleem
  • 3 views
  • Viimati vastas cor-el

johnwelch
johnwelch
more options

Usually the page freezes at this point. Not possible to right-click. As far as I know there are no settings, add-ons etc causing the problem. I re-installed the programme (having first un-installed it and removed the entire contents of the folder). My alternative browser (I.E.) handles the logon without problems.

Usually the page freezes at this point. Not possible to right-click. As far as I know there are no settings, add-ons etc causing the problem. I re-installed the programme (having first un-installed it and removed the entire contents of the folder). My alternative browser (I.E.) handles the logon without problems.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

There are some Flash objects on the web page.

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See: