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A business claim to have sent me several emails but they never arrive.

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Wise, a currency transfer business, claim to have sent me several emails as part of a two stage verification process. But they never arrive! They will not accept that the problem is at their end, they say it must be my email programme which is Thunderbird. I have searched everywhere but they aren't to be seen. They say to look in my spam folder but Thunderbird doesn't have one - Thunderbird flags up what it thinks is spam, (usually correctly), but still deliver to my Inbox. Has anybody any suggestions as to what I should do? Until I login, I cannot use my account.

Wise, a currency transfer business, claim to have sent me several emails as part of a two stage verification process. But they never arrive! They will not accept that the problem is at their end, they say it must be my email programme which is Thunderbird. I have searched everywhere but they aren't to be seen. They say to look in my spam folder but Thunderbird doesn't have one - Thunderbird flags up what it thinks is spam, (usually correctly), but still deliver to my Inbox. Has anybody any suggestions as to what I should do? Until I login, I cannot use my account.

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Log onto your online account. All email arrives there before thunderbird retrieves it. For example, if you have a Gmail account, log onto Gmail.com and check mail there.

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