Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

This thread was closed. Please ask a new question if you need help.

Firefox misbehaved badly, had to do fresh install (Mac OS) - now locked out of account

  • 1 vastus
  • 0 on selline probleem
  • Viimati vastas Denys

jeff9
jeff9
more options

Firefox Account verification emails never arrive. Password works. Sync works on existing devices. New device verification email is never delivered. Account appears stuck in verification state.

Firefox Account verification emails never arrive. Password works. Sync works on existing devices. New device verification email is never delivered. Account appears stuck in verification state.
Attached screenshots

All Replies (1)

Denys
Denys
  • Top 10 Contributor
  • Moderator
more options

Hi,

Looks like you're dealing with a Mozilla account issue. We have direct one-to-one support for Mozilla accounts (which is different from a peer-to-peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.