Mozilla will shut down Pocket’s services on July 8, 2025. At that time users will no longer be able to access the Pocket website, apps and API. You can export your saved items and API data until October 8, 2025 before they are permanently removed. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

This thread was closed. Please ask a new question if you need help.

Primary Password

SuMo Bot
SuMo Bot
more options

I set up a primary password, forgot it and set up another one, now neither work. I'm so fed up with Firefox i just want to delete it, but Mozilla support said do not delete the account without solving this problem.

I'd appreciate any help you can give.

I do use AVG and I have turned off the VPN while using Firefox to see if that helps.

Best

Deb

I set up a primary password, forgot it and set up another one, now neither work. I'm so fed up with Firefox i just want to delete it, but Mozilla support said do not delete the account without solving this problem. I'd appreciate any help you can give. I do use AVG and I have turned off the VPN while using Firefox to see if that helps. Best Deb

All Replies (2)

markwarner22
markwarner22
more options

No one here has access to your account to verify whom you are. If your email reset fails or doesn't work or you can't login to the email then no one can't do anything here. You can only delete the account if your logged into the account.

SuMo Bot
SuMo Bot Küsimuse esitaja
more options

This question has been locked because the original author has deleted their account. While you can no longer post new replies, the existing content remains available for reference.