Firefox is installing components needed to play the audio or video on this page. Please try again later.
Earlier today I was trying to watch Prime video and I kept getting an error saying that Firefox wasn't updated (which it was). I looked up some solutions, one of which suggested turning the DRM setting off and then back on. That was a mistake, because after that, any time I opened Prime or netflix, the error I got was "Firefox is installing components needed to play the audio or video on this page. Please try again later. "
Then, I looked that up and found out that my Widevine was just not installing. So, I found an alternative way to manually install it, which shows that it is installed in the Add-ons Manager, but I keep getting that error and nothing works. Prior to this my Netflix was still fine and working.
I've tried a few other things including closing firefox, refreshing firefox from the troubleshoot settings, and restarting my computer.
I am out of ideas, and I wanted to see if anyone can help me before I have to jump ship to another browser.
All Replies (3)
My Firefox doesn't have Widevine installed. Did you contact Neflix or Prime to ask why it's trying to install Widevine?
markwarner22 said
My Firefox doesn't have Widevine installed. Did you contact Neflix or Prime to ask why it's trying to install Widevine?
Widevine is already a plugin in firefox, and its what allows you to watch streaming services on these browsers. My error has to do with it not working right.
No my Firefox has no Widevine plugin installed and this is a clean Firefox install I don't see Widevine on my Firefox list. Why not remove Widevine and go install it rather then let Netflix or Prime do the installing,