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Locked out of Mozilla Firefox

  • Vastuseid pole
  • 0 on selline probleem
  • 6 views
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I deleted, by mistake, my Firefox Mozilla downloads that I have used for several years. When I downloaded again my primary password no longer works so I am locked out. I also used your VPN but cannot use it either . Please help me. I love Mozilla and hope to be able to use it again. Thanks for you help. Ron ps I am not very tech savy

I deleted, by mistake, my Firefox Mozilla downloads that I have used for several years. When I downloaded again my primary password no longer works so I am locked out. I also used your VPN but cannot use it either . Please help me. I love Mozilla and hope to be able to use it again. Thanks for you help. Ron ps I am not very tech savy