Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

update wont install

  • 4 vastust
  • 1 on selline probleem
  • 5 views
  • Viimati vastas James

turkey123
turkey123
more options

update is downloaded but will not install, showing alert at top of page to switch to basic site or install update, will not go away after multiple downloads

update is downloaded but will not install, showing alert at top of page to switch to basic site or install update, will not go away after multiple downloads

All Replies (4)

James
James
  • Top 25 Contributor
  • Moderator
more options

You say you have Firefox 48.0 yet your Firefox useragent in your More System Details displays as Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:24.0) Gecko/20100101 Firefox/24.0

https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

James
James
  • Top 25 Contributor
  • Moderator
more options

Also since you have Mac OSX 10.8 and not 10.9 or newer see https://support.mozilla.org/en-US/kb/firefox-osx for future.

turkey123
turkey123 Küsimuse esitaja
more options

I have a microsoft operating system

James
James
  • Top 25 Contributor
  • Moderator
more options

turkey123 said

I have a microsoft operating system

Well if you really are using a Windows OS then your useragent may need to be fixed as it is showing in your More System Details as if you have Firefox 24.0 on Mac OSX 10.8 Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:24.0) Gecko/20100101 Firefox/24.0

This may explain why websites are saying you need to update Firefox.

Again Please see https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

Muudetud James poolt