Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 vastus
  • 1 on selline probleem
  • 8 views
  • Viimati vastas guigs

more options

Log Name: Application Source: Application Error Date: 8/11/2015 12:01:27 PM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: newsmaneditor.wwaytvd1.com Description: Faulting application name: plugin-container.exe, version: 39.0.3.5696, time stamp: 0x55c33d81 Faulting module name: mozalloc.dll, version: 39.0.3.5696, time stamp: 0x55c32c73 Exception code: 0x80000003 Fault offset: 0x00001aa1 Faulting process id: 0x568 Faulting application start time: 0x01d0d42f2348bdda Faulting application path: C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe Faulting module path: C:\Program Files (x86)\Mozilla Firefox\mozalloc.dll Report Id: 38ce65e2-4042-11e5-b368-c89cdc221751 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

 <System>
   <Provider Name="Application Error" />
   <EventID Qualifiers="0">1000</EventID>
   <Level>2</Level>
   <Task>100</Task>
   <Keywords>0x80000000000000</Keywords>
   <TimeCreated SystemTime="2015-08-11T16:01:27.000000000Z" />
   <EventRecordID>32952</EventRecordID>
   <Channel>Application</Channel>
   <Computer>newsmaneditor.wwaytvd1.com</Computer>
   <Security />
 </System>
 <EventData>
   <Data>plugin-container.exe</Data>
   <Data>39.0.3.5696</Data>
   <Data>55c33d81</Data>
   <Data>mozalloc.dll</Data>
   <Data>39.0.3.5696</Data>
   <Data>55c32c73</Data>
   <Data>80000003</Data>
   <Data>00001aa1</Data>
   <Data>568</Data>
   <Data>01d0d42f2348bdda</Data>
   <Data>C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe</Data>
   <Data>C:\Program Files (x86)\Mozilla Firefox\mozalloc.dll</Data>
   <Data>38ce65e2-4042-11e5-b368-c89cdc221751</Data>
 </EventData>

</Event>

Log Name: Application Source: Application Error Date: 8/11/2015 12:01:27 PM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: newsmaneditor.wwaytvd1.com Description: Faulting application name: plugin-container.exe, version: 39.0.3.5696, time stamp: 0x55c33d81 Faulting module name: mozalloc.dll, version: 39.0.3.5696, time stamp: 0x55c32c73 Exception code: 0x80000003 Fault offset: 0x00001aa1 Faulting process id: 0x568 Faulting application start time: 0x01d0d42f2348bdda Faulting application path: C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe Faulting module path: C:\Program Files (x86)\Mozilla Firefox\mozalloc.dll Report Id: 38ce65e2-4042-11e5-b368-c89cdc221751 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2015-08-11T16:01:27.000000000Z" /> <EventRecordID>32952</EventRecordID> <Channel>Application</Channel> <Computer>newsmaneditor.wwaytvd1.com</Computer> <Security /> </System> <EventData> <Data>plugin-container.exe</Data> <Data>39.0.3.5696</Data> <Data>55c33d81</Data> <Data>mozalloc.dll</Data> <Data>39.0.3.5696</Data> <Data>55c32c73</Data> <Data>80000003</Data> <Data>00001aa1</Data> <Data>568</Data> <Data>01d0d42f2348bdda</Data> <Data>C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe</Data> <Data>C:\Program Files (x86)\Mozilla Firefox\mozalloc.dll</Data> <Data>38ce65e2-4042-11e5-b368-c89cdc221751</Data> </EventData> </Event>

All Replies (1)

more options

It looks like a plugin container crash. If you can pin down what webpage this happened in I can recommend to disable each plugin by process of elimination. However the crash in the event has not been submitted. https://crash-stats.mozilla.com/searc.../?signature=~38ce65e2-4042-11e5-b368-c89cdc221751&_facets=signature&_columns=date&_columns=signature&_columns=product&_columns=version&_columns=build_id&_columns=platform

In order to troubleshoot the container: What is plugin-container

Next test to see if enabling a particular plugin causes problems. How to disable plugins