Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Mozilla VPN is not masking my IP address

  • 1 respuesta
  • 1 tiene este problema
  • 42 visitas
  • Última respuesta de Gustavo Aguilera
  • Archivado

jshamraj
jshamraj

I paid for mozilla vpn subscription, download the app, etc. My IP address still shows up when I go to "whatismyipaddress.com" it is my actual IP. No masking. What do I need to do to make this actually change the IP address visible to others??

I paid for mozilla vpn subscription, download the app, etc. My IP address still shows up when I go to "whatismyipaddress.com" it is my actual IP. No masking. What do I need to do to make this actually change the IP address visible to others??

Todas las respuestas (1)

Gustavo Aguilera
Gustavo Aguilera

Hello,

Thank you for contacting Mozilla VPN Support!

Try signing out of the VPN, uninstalling it, re-downloading it, and reinstalling it. The sign out is an important part of the process due to deleting some files that otherwise don't get purged. This could resolve your issue.

If your real IP address keeps showing, go ahead and check your connection status here:

Send us a screenshot of the results through a support request for this issue through the Contact us > Get help option found in the Settings of the VPN client so we can further assist you,

I hope this helps!