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Firefox 45.0.2 crashes when printing

  • 6 respuestas
  • 5 tienen este problema
  • 12 visitas
  • Última respuesta de guigs

firefock5
firefock5
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Hi guys,

FF crashes when I try and print any web document or PDF.

I've tried everything from similar threads including: https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox and starting in safe mode, but can't seem to resolve this.

Any suggestions would be appreciated.

Cheers, Firefock5

Hi guys, FF crashes when I try and print any web document or PDF. I've tried everything from similar threads including: https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox and starting in safe mode, but can't seem to resolve this. Any suggestions would be appreciated. Cheers, Firefock5

Todas las respuestas (6)

FredMcD
FredMcD
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https://support.mozilla.org/en-US/kb/update-firefox-latest-version 46.0.1

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
firefock5
firefock5 Autor de la pregunta
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Hi FredmcD

Thanks for the quick response. I'm not able to upgrade to the latest version of FF unfortunately.

bp-2a0eb1ac-7c41-486e-a762-35ddc2160530 30/05/2016 5:11 PM bp-0ff81788-1799-42fc-a662-0b6552160530 30/05/2016 4:59 PM bp-d7c88eeb-c608-470f-8ead-39e722160530 30/05/2016 4:55 PM bp-cbe7a497-d033-4d86-940b-2565e2160517 18/05/2016 9:42 AM bp-95c41112-d72e-4960-b238-132152160505 5/05/2016 11:54 AM bp-2641bfcc-fcbe-4f64-ab19-3fc362160505 5/05/2016 11:26 AM bp-a83f83b7-6f99-4cfd-89bd-877892160429 29/04/2016 5:03 PM bp-5b9670e1-2414-45ab-901a-311382160531 25/03/2016 2:31 PM bp-7b6781c6-ce6f-462f-8ed9-7c36e2160325 25/03/2016 2:24 PM

Modificadas por cor-el el

FredMcD
FredMcD
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Signature: libobjc.A.dylib@0x14dd

This is for Sumo's Related Bugs 1275149 You are not authorized to access bug

I've called the big guys to help you. Good luck.

firefock5
firefock5 Autor de la pregunta
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Great, thank you so much FredMcD! :D

firefock5
firefock5 Autor de la pregunta
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Bumping this for response please. Is there someone I can contact about this issue?

guigs
guigs
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Hi firefock5, Thank you for your question, I understand that your Firefox is crashing when you are trying to print. I do not have a bunch of information about the bug, but I can recommend these troubleshooting steps:

  1. Make sure there are no pending updates in Mac OS X 10.x
  2. https://support.apple.com/en-gb/HT203343 take these steps to troubleshooting