Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

I get a crash whenever I open a part in settings.

  • 4 respuestas
  • 3 tienen este problema
  • 9 visitas
  • Última respuesta de Ererer

Ererer
Ererer
more options

Ever since I upgraded my OS, Some parts in Firefox settings crash. For example whenever I try to open and configure in Settings~~Homepage~~or Settings~~Search, Firefox just crashes. I used to be able to use Firefox just fine, until I upgraded. I use Firefox 39 and Firefox Aurora (42). Is this an OS problem or just happened because of recent Firefox updates? I use android lollipop 5.1.1 ( worked with 5.1.1 before also)

p.s. Pale Moon browser (based off of the Firefox 25 gecko engine or something?) works perfectly fine. And thanks for anyone's help!!!

Ever since I upgraded my OS, Some parts in Firefox settings crash. For example whenever I try to open and configure in Settings~~Homepage~~or Settings~~Search, Firefox just crashes. I used to be able to use Firefox just fine, until I upgraded. I use Firefox 39 and Firefox Aurora (42). Is this an OS problem or just happened because of recent Firefox updates? I use android lollipop 5.1.1 ( worked with 5.1.1 before also) p.s. Pale Moon browser (based off of the Firefox 25 gecko engine or something?) works perfectly fine. And thanks for anyone's help!!!

Todas las respuestas (4)

Rubin Bhandari
Rubin Bhandari
more options

Have you tried reinstalling the app?If problem persists after reinstallation let me know

Ererer
Ererer Autor de la pregunta
more options

Yeah, I have tried everything. I have uninstalled and reinstalled both Firefox browsers, but to no avail. I have cleared my devce's cache and even done a factory reset (since I needed to anyway). But the problem still persists... at least sync is working!

Kevin
Kevin
  • Moderator
more options

Are you getting Firefox crash ids? https://support.mozilla.org/en-US/kb/mozillacrashreporter

Ererer
Ererer Autor de la pregunta
more options

Yah, here they are:

https://crash-stats.mozilla.com/report/index/bp-70072fe3-d5d4-4729-8160-8fcc42150711 https://crash-stats.mozilla.com/report/index/bp-46e19d1a-d78f-411e-bd33-9ebca2150711 https://crash-stats.mozilla.com/report/index/bp-6b77f69e-b094-4a04-bb4b-f52152150709 https://crash-stats.mozilla.com/report/index/bp-96bd34b3-6649-4fad-b18c-4c0b82150709

And after I reinstalled the browsers again, Firefox just closes and doesn't go to the crash report part. That is why there is only a few there, and not more like there should be.