Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Este tema ha sido cerrado y archivado. Haz una nueva pregunta si necesitas ayuda.
Bloqueado Archivado

My Thunderbird email crashed on Tuesday, cannot seem to find anyone to help me.

Thunderbird Solución de problemas
Matt replied
MelissaCW
MelissaCW

I continue to get the error message "Cannot find the Mozilla Runtime" What does this mean ? How can my email be retrieved ?

I continue to get the error message "Cannot find the Mozilla Runtime" What does this mean ? How can my email be retrieved ?

Todas las respuestas (3)

christ1
christ1
  • Top 25 Contributor
  • Moderator

Is this the exact error message?

MelissaCW
MelissaCW Autor de la pregunta

MelissaCW said

I continue to get the error message "Cannot find the Mozilla Runtime" What does this mean ? How can my email be retrieved ?

Yes, this is exactly what the message is. It is in a little box with Thunderbird at the top. The same message appears when I click on the Mizilla/Firefox internet icon, it has Firefox at the top, but same message.

Matt
Matt
  • Top 25 Contributor

closed in favor of the discussion here https://support.mozilla.org/en-US/questions/1054954