Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Why does Firefox become unresponsive or crash frequently?

  • 1 respuesta
  • 8 tienen este problema
  • 9 visitas
  • Última respuesta de cor-el

gudkuk24
gudkuk24
more options

The Firefox becomes "unresponsive" very frequently( at least 4 to 5 times a week). This is very irritating,especially when working on my blog the entire screen freezes and on top of the page against the webpage it says Firefox unresponsive.

Please help Thanks

Preeti G

The Firefox becomes "unresponsive" very frequently( at least 4 to 5 times a week). This is very irritating,especially when working on my blog the entire screen freezes and on top of the page against the webpage it says Firefox unresponsive. Please help Thanks Preeti G

Todas las respuestas (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.