Thunderbird Support Forum

I hate the way the new Thunderbird version looks, can't get normal number of emails at once, can't read any of them at the bottom of the page. Please give me my old version back. This was a horrid intrusion with no warning that it wasn't just a normal update

I keep getting this message whoever I send a message to . - please help this is urgent - what do I do Sending of the message failed. An error occurred while sending mail. The mail server responded: <info@buysellcyprus.com>: Relay access denied. Please check the message recipient "" and try again

I have many folders and sub folders and before the new upgrade each sub folder would show the number of new messages. Now only the main sub folder shows and if there are messages only the first level local sub folders show new messages not the second level and third level.

Emails arrive in duplicate, and when deleted they come back again, and again. This is a recent development although I recall having this happen several years ago, but I don't recall attempting to fix the problem, so it must have corrected itself. Assistance would be appreciated to correct this problem.

I have 4 e-mail addresses and corresponding inboxes. One is my personal addy that I use for most legitimate business. The other 3 are leftovers from former businesses and a spam addy. I use those other 3 addys sparingly, but only for sites I want to maintain distance from, and any I suspect might be spammers.

Thunderbird has worked wonderfully for me for some years, but recently, I have been getting duplicate messages in 2 of my 3 dummy accounts for every one that is legitimately sent to my main account. None ever show up in that 4th account, but I did just receive an e-mail that was intended for that 4th account, and the inbox acted as it should (no duplicates anywhere).

I have spent a couple of hours with a very dedicated service rep from my ISP, and she was unable to find any solution. She suggests that reaching out to Firefox is the next logical step.

Please can you help us, We have used thunderbird for many years. It updates automatically. We are sending email out to all different addresses, they are being received. However if we send an e mail to a G mail account it goes out and shows it gone but it does not reach the the g mail account . This is not just one person. this multiple g amil accounts. Our internet provider claims it is thunderbirds fault. Hope someone can help. John

I cannot see the Trash folder in one of my imap accounts. I have tried all the tips and suggestions I have been able to find using google searches, but none of them allow me to see the Trash folder.

I can see the Trash folder when I access the account with Firefox. The account runs on Google mail but appears as an account at my university. I also have a straight google mail account and I can see the trash folder in that account--in that account Trash and other folders (e.g., spam,sent) appear as subfolders of [Gmail]. This means I'm able to recover items in the Trash folder only by logging into the account using Firefox.

Any suggestions would be helpful.

Hello i wanted to move my emails storage from c/user/user/appdata.... to d/thunderbird/profile.... results a lost all... i have 2 or 3 email accounts i cant attach the new D/ .../rpfile/8dsw...to others 2 email account only to 1 so i decide to get back ( C/ user/.../profile/8dsw... still in pc ) and get no more emails on 3 account and i if i add the profile file (8dsw...) to 1 email account show me all file associated to the account but nothing in inbox... ahhh misery misery ... Thanks for help

Hi. Just upgraded to Thunderbird 115.3.2. Where is the 'Mail Toolbar' of previous versions, which used to contain Get Messages, Write, Tab (plus maybe other options). Thanks. MK

I'm getting the following message when trying to delete multiple messages at a time. Sometimes it actually puts them in the trash folder but doesn't remove from Inbox. I've emptied the trash & did a compact folder. Still have problem.

The messages could not be moved or copied to folder 'Trash on cindyr@neo.rr.com' because writing to folder failed. To gain disk space, from the File menu, first choose Empty Trash, and then choose Compact Folders, and then try again.

I'm increasingly disappointed with the formatting issues in the mail editor, as it is all over the place.

I can't set a default font size in pt (why?) - small, medium, large etc settings are meaningless. They look different at the receiving end than in my editor, they keep changing with each line, they don't easily override the text copied and pasted in, the arbitrary text increase/decrease is unreliable and unpredictable.

An email I sent just now finally looked ok - but when I saw it in the SENT folder - the lines were all in different size!! I send mainly professional (business) emails and simply cannot afford such a mess with text all over the place.

The font type again, is unreliable and changes unpredictably.

I've had the formatting issues with pretty much every email I have sent over the past week or so. With so much hassle, extra time and ongoing corrections with my emails, I'm seriously considering moving back to Outlook, in spite of spending several hours on setting up TB.

Could someone explain please why the most important element of the email client - the message editor - is so poorly designed, after so many years? Why there is no font setting in point size, like in all other email clients?

Thunderbird adds a double-space when you hit Enter in email messages. Is there a way to make it single-space? I've looked around on Settings, etc. and can't find one.

Whazzup with both a POP3 & an IMAP?

Which one to remove & how to do it step by step please

edit: moved thread from Firefox to Thunderbird section.

I keep getting this message when clicking Get Messages in Thunderbird : "Unable to establish TLS connection to POP3 server. The server may be down or may be incorrectly configured. Please verify the correct configuration in the Server Settings for your mail server in the Account Settings window and try again" I don't understand whats going on.

I just changed my Thunderbird to accommodate Microsoft Exchange (and had to enable the Owl add-on to do so). Now there is NO option available to set reply text at the top of a reply message. Replies are automatically set at the bottom after the first message in the string by default (which makes no sense and shouldn't have been the default). The option which used to be available in the Composition page of the Settings page is not there. How do I set reply text to appear at the top of a message as a standard??

My work email has access to three separate email inboxes under its single login. When I initially add my work email to thunderbird, it shows my inbox but not the other two that I monitor.

Is there a way to have these other two show up under my email login similarly to how they do in outlook?

- we use Microsoft exchange for the email server