Thunderbird Support Forum

Thunderbird keeps asking for my password and password manager doesn't remember it. Each time I try to look at or respond to messages, it asks for my password --- I check the password manager box to remember it but it doesn't.

Should I delete thunderbird and then install a 2020 version where this was not a problem or is there a way to solve the problem with the latest current version

Peace, Alan

Alan Taplow [removed address, email and phone# from public support forum]

Hello,

I regularly move my emails to local folders. Today, after updating to version 115.6.1, hundreds of emails in one particular folder appear completely blank, without subject, correspondents, or content (see picture). The rest of them are fine.

How can I restore the content of those emails?

Or maybe it's just a bug and they're not "real" emails. How do I know for sure?

Cheers!

Open thunderbird up and want to print an email. Most of the time the printer is the default. Once I print and then go to the next email to print, the default printer is gone and the only option is save to PDF. I can close thunderbird and reopen it and seems to alleviate the issue for a few times then back save to PDF only. Strange issue. I have reinstalled thunderbird a few times. All other programs on the pc I print from always use the defaut printer.

After clicking the Thunderbird to enter my email the whole system goes through connecte3d to uepat624@gmail.com then up comes a message from Thunderbird indicating "you may have too many cached connections use IMAP Advanced Settings to reduce cached connections" Then things continue on for probably 5 to 10 mins. sending login info, looking up IMAP, checking mail server capabilities, looking for folders, sending login, opening folder box, downloading

Eventually email inbox and messages come up. I can send, receive and send mass mailings but when you read a message and want to go back to the inbox you have to scroll all the little boxes at the top of the screen back to the one that says "inbox".

I need someone to remove the cached connections. Pat Blackburn

I tried to update Mozilla Thunderbird to 115.5.0. Now I can not receive emails on my computer. The message I received said, Error: Platform version 115.4.0 is not compatible with version 115.5.0. How do I "return" to 115.4.0 so I can have access to emails on my computer? I can receive emails on my cell phone. Thank you.

When I try to add a link by using Ctrl + K, the email draft essentially crashes. If I click on the email that I was writing, it dings/chimes. The email that was in progress is gone. It cannot be changed, does (did) not save as a draft, and cannot be closed.

Other aspects of Thunderbird continue to work, and I can write a new email. However, to get rid of the email that was in progress, I need to shut down the app. Restarting the computer does not get rid of the problem.

Any thoughts or suggestions?

Every few days, the index pane of some folder gets corrupted. Repair (right-click, Properties, Repair Folder) fixes it. Then a few days later this repeats, with a different folder. I have three IMAP accounts and this occurs on more than one of them.

Any suggestion for finding and fixing the underlying problem?

Compact Now keeps popping up when I am trying to get other things done. I more often than not just cancel out of it, but it's annoying and distracting and interrupts my flow. At times, I do click on it to perform the compacting task, but them everything comes to a standstill. I can't delete messages, can't move them to other folders, can't answer emails. Nothing. I have large folders full of emails that I have kept from years ago, so it takes it a long time to finish compacting. Meanwhile, I am left stranded, unable to complete the tasks that need to be seen to. Is there any way that I can opt out of getting these compact now pop-ups? I am running Windows 7 Ultimate sp1, with Thunderbird 91.4.0 Thank you!

A specific set of 57 emails from the time period 3/1 to 3/2 keeps coming back into my Inbox after deleting them or moving them to another folder. Any suggestions as to how to fix this problem? Thanks.

I successfully sent my last email on 26Oct21. Ever since,I cannot send email. I get the following message when I try to send: Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) mail.shaw.ca failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again.

I have tried everything suggested on this forum and other online help sites. One source suggested trying to ping my email server,and that failed as well. I tried temporarily reducing the TLS to 1.1,but that didn't help. I tried temporarily disabling my Windows antivirus and firewall,but that didn't work. I am at a loss on how to proceed,and am planning to take my desktop to a local computer repair shop to see if they can figure it out. Can you suggest anything that might help? Thanks very much!

1) Login into your Gmail account with a web browser like Firefox. 2) once logged into Gmail and on the home page, click the settings cog wheel and then click the link that says "view all settings" 3) once on setting screen then click "labels" tab 4) once on liable tab screen go to the far right where it says "show in IMAP" click the empty check box so that it has an [x] in it for it to be included as a folder with syncing with Thunderbird 5) on label tab screen move left look for "show on label list" and look under this and click "show" for each folder you want to show in Thinderbird 6) solution complete

Thanks to anyone who can help.

Recently, a weird problem developed on my Thunderbird. I can delete maybe 7 or 8 emails, and suddenly nothing else will delete. I can press the delete button and nothing happens. The only resolution is closing Thunderbird and reopening.

I have followed these steps: https://support.mozilla.org/en-US/kb/cannot-delete-messages#:~:text=Close%20Thunderbird.,Select%20the%20Trash%20and%20Trash.

And it did not resolve the problem.

Any other ideas?

Lately, I noticed that TB is quite slow at loading messages so I looked up for a solution and found that compacting folders could help a bit. The problem is that when I tried to compact some folders TB started to write hundred of GBs to disk completely filling my ssd and ultimately failing with a 'not enough disk space error'.

I don't think this is supposed to happen. Can I fix my inbox or should I start from scratch?

I just downloaded Thunderbird on my new computer (HATE Windows Mail). I use gmail for my email. My mail DOES get sent out, but DOES NOT save to my SENT ITEMS folder. It starts the process, but cannot finish. It seems to get bogged down and can't complete.. How can I fix this?

I have over 200,000 emails on a gmail account I'm hoping to sync with Thunderbird. My goal is to have them all downloaded onto a local server on my computer so I can refer to them all offline. I've been periodically pressings "get messages" which used to download messages 1000 at a time (I'm not sure why it doesn't continually sync with my inbox!) Though, sometimes it would download 2-3 at a time which was frustrating and fairly futile. Now, it's stopped downloading entirely. How do I keep syncing my inbox?

The error message below continues to be happening with the Social Security Dept. that never happened before. I have called hostgator many times and they said to write Mozilla to correct this problem. Please help!!!!!!

This is the mail system at host gateway22.websitewelcome.com.

I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can delete your own text from the attached returned message.

                  The mail system

<jennifer.mjoness@ssa.gov>: conversation with

   mailin1b-nsc.ssa.gov[137.200.44.15] timed out while performing the EHLO
   handshake

Reporting-MTA: dns; gateway22.websitewelcome.com X-Postfix-Queue-ID: 1AEAC9D03 X-Postfix-Sender: rfc822; wsr@westernsloperehab.com Arrival-Date: Wed, 4 May 2022 12:41:17 -0500 (CDT)

Final-Recipient: rfc822; jennifer.mjoness@ssa.gov Original-Recipient: rfc822;jennifer.mjoness@ssa.gov Action: failed Status: 4.4.2 Diagnostic-Code: X-Postfix; conversation with

   mailin1b-nsc.ssa.gov[137.200.44.15] timed out while performing the EHLO
   handshake

I used to send a group from my address book with 15 addresses in it.

Now I get this message "Sending of the message failed. An error occurred while sending mail. The mail server responded: mL0anej4od7RfmL0bnCIXh internal error. AUP#SMTP. Please check the message recipient "kissrockssoo@shaw.ca" and try again."

I broke the group into two groups one with 8 and one with seven. I can send to each group individually so I do not understand why the larger group won't go.

Were limits put on at your end?

Thunderbird asked to compact folders saying it would save hundreds of MBs of disk space, I accidently clicked "compact now" instead of just ignoring it as I usually do. As a result, Thunderbird deleted all mail on my Inbox folder - after restarting Thunderbird, my inbox was empty, I also checked the mail folder on my file explorer and the "Inbox" file (no extension) was just a few KBs, whereas previously to Thunderbird deleting it was several MBs. There were no errors reported during the "compact" process.

I don't think I can recover the mail that Thunderbird deleted because the mail server does not seem to keep mail older than 12 months. One of the reasons I used Thunderbird was to be able to keep a local copy of older emails.

The pop-up I received was the one shown in this article by Mozilla: https://support.mozilla.org/en-US/kb/compacting-folders

The article explicitly says "compact" does not delete mail, but then explains that it actually does (by not moving mail "moved or marked as deleted" to the a new file, and deleting the old file). I had no such "marked as deleted" mail. It was just plain read mail on my Inbox folder.

This is an Office 365 POP account. Thunderbird's retention policy for the Inbox folder was to use my (Thunderbird) account's policy, which was to never delete any mail. Alas, when I hit "compact now", Thunderbird deleted all my mail. I was running Thunderbird 91.6.1 on Windows 10.

I tried making a backup of all Thunderbird related folders and deleting the "popstate" file to download all mail from the server again. Mail got downloaded, but not all - as I mentioned, the mail server only returns 12 month worth of email, whereas I had years of mail stored locally. I don't see any way of recovering it... Why would Thunderbird just delete all mail calling it "compact"? Makes no sense...