Thunderbird Support Forum

We have been using Thunderbird with a Cox email account. Cox has just transferred all its customers to Yahoo. I want to use Thunderbird with Yahoo. How do I set that up?

When I try to set up my inbox for my email within Remote Desktop, Thunderbird does find the correct settings, starts to log in and stops with a warning "User canceled primary password entry" and then hangs while Sending login information...

Below that warning, it says Password OK but nothing happens beyond there. Unless I stop it, it stays at the Sending login information... stage for 5-10 minutes before timing out.

What is causing this cancelling of primary password entry? (as in nothing I'm doing).

I have a friend who has been using the Outlook email client with her Gmail account. She's looking into moving to Thunderbird. Is it just a matter of... - making sure that IMAP is enabled in her Gmail account - installing Thunderbird - adding the Gmail account and credentials to Thunderbird

She's got lots of folders so is concerned that they won't be lost in the process.

Cox has tranferred my email accounts to Yahoo. I need to know how to connect back to Thunderbird. Had a discussion on your FB group with ANJE YELF.. She said to leave a message here and she would get back to me on how to do that. I have imap.

Linda Brody

I wish to try K-9 Mail on my Android - eventually I want Thunderbird. When I start K-9 it offers me "IMPORT SETTINGS" and then says CHOOSE FILE. What file(s) do I need to bring over from my Thunderbird profile to get 1. the address book(s) and 2. the email account data?

I have installed Thunderbird on a new (Windows 11) lap-top. When I get to "Account setup>>Set up existing email address", and enter my password, I get the response "Configuration found in Mozilla ISP database", but when I click "Done," there is a long hesitation on "Checking Password", and finally the message pops up "Unable to log in at server. Probably wrong configuration, username, or password." I know my username and password are correct. All configurations appear to match those on my old lap-top. Server is att.net.

I prefer Thunderbird for composing, reading, and replying to emails, and have a decade's worth filed and stored locally on an older lap-top, which I will want to import.

How do I migrate the old Thunderbird profile to the new Thunderbird? Background: Up until mid-Jan 2024 I was using Thunderbird on Windows 7. In mid-Jan I did a "clean" install of Windows and installed Thunderbird. Due to a corrupted Windows installation, I had to do another "clean" install of Windows 10 Pro. Today I installed Thunderbird version 115.9.0. Everything went well. However, I don't have access to my old - pre-mid Jan profile - which has e-mails and contacts I need to access. Here's my setup: Thunderbird installed in D:\Thunderbird New Thunderbird profile is in M:\Thunderbird Old Thunderbird profile is in M:\Thunderbird-OLD

How do I migrate/import the old messages, address book/contacts, and find out which extension I had installed?

Thanks.

Today I upgraded my TB portable standalone (no portable platform) from 60.9.1 to 68.12.1 As that what it said I could upgrade to in the about window. All worked fine. Now the about window tells me I can upgrade to 78.14. But there is no portable version portable version of that available (sorry I know Mozilla do not support the standalone version). There is a portable version of 91.6. Can I upgrade from 68.12.1 to 91.6? Thanks!

I have used Eudora for years, about 20 or more. Now I find myself with a dilemma. A secure email program I signed up for must have ports assigned to incoming and outgoing servers. Alas, not possible with Eudora, but possible with Thunderbird.

However, after reading several of the threads of migrating to Thunderbird from Eudora, it appears to be problematic--new addons, missing mailboxes, etc. It's hard to tell whether that's the norm or the exception. One of the threads I read was https://support.mozilla.org/en-US/questions/1228297 "Migrate Eudora mail to Thunderbird mail", which suggests starting with Thunderbird 17.0. That thread is from 3-1/2 years ago. Is this still the best way to migrate? Or is one of the Thunderbird migration tools a better and safer option.

I have literally thousands of saved emails and dozens of separate mailboxes and I don't want to lose them.

Really annoying, looked through all the threads, tried the various "fixes" nothing works. It should be possible for the Thunderbird app to be in light mode, while the rest of the system is set to Dark.

Have been trying to upgrade for quite a while now but 68.12.1 is the last version that works. Any newer TB is mostly blank, settings can't be opened, the hamburger menu on the top right doesn't work. Account manager can be opened and shows accounts correctly.

Versions I tried: 78.5.1, 78.10.2, 91.7.0. None of them work.

Remedies I attempted to no avail:

• Delete global-messages-db.sqlite
• Create a new profile
• Delete AppData\Roaming\Thunderbird completely (with backup)

I'm on Windows 10 (64bit 21H2). Downgrading to 68.12.1 restores full functionality.

My main motivation for upgrading is for a potential fix to the RSS address cannot be found bug.

Is there any chance I can get a newer version running?

Why do I see this page with the heading of casalemedia.com when attempting to sign in first time to yahoo mail account with OAUTH2

Bob

I have tried following the video of how to transfer thunderbird. HOwever when it says to download and open thunderbird on new computer without setting up an account that isn't possible. Every time I try to download and open thunderbird it opens it with the partial transfer than my husband accomplished. It left out all my contacts and most of my archived emails. What archives it did move are not grouped by year. I need the complete contacts and archives. HOw can I get them transferred given that I can't open thunderbird without the messed up partial transfer automatically showing up? It prevents me from getting to a place where I can 'go 3 steps back to roaming' as that has never been an option

Hello I noticed that I still use thunderbird 32bit, if I download and install over it thunderbird 64bit will it keep everything from the 32bit version? (accounts, offline folders etc)

I have an existing Thunderbird account on my Windows 11 PC. I am now trying to open and access this same account on another PC with Windows 10.This is the message that keeps on appearing:

Unable to login in at server. Probably wrong configuration,username or password.

Any help would be greatly appreciated.

Hi,

I've recently upgraded to the 91 version and the order of the account folders have changed. i.e. the email folders and the off-line personal folders are no longer in their previous order. How would I change the order.

I tried moving them, but they return to their original position after every reboot of thunderbird 91.

Additionally, is there any good docs about folder paths to learn more about archiving or default settings.

Thanks,

I'm getting this when I try to install Thunderbird: "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible". I don't know what to do. Hope someone can help. thanks, Fred

Support page indicated e-mail migration from Outlook had to be in Version 31.8, then allow Thunderbird to automatically update to latest version. Successfully completed migration to version 31.8, however the About Thunderbird window states that "Thunderbird is up to date" and "You are currently on the release update channel." It does not automatically update to anything.

Alternatively tried changing profile pointing, also moving Local Folders mail to profile folder for updated version 91.4.1 also installed on computer without success.

Any way to convince 31.8 to update?

I set up a new Dell 5510 Inspiron with the latest version of Thunderbird which runs well in Windows 11 environment. Previously when I set up a new PC I followed instructions which created a backup from the superceded Windows 10 Laptop on to a USB file Mozilla Thunderbird. I installed Thunderbird and compared the files and discovered 1 file which had no data in it and copied that data directly into that file and it worked perfectly - bringing across everything contacts, folders etc.

On the new DELL I followed the setup prompts and had no success - I activated the top box to store data, not on cloud but to retain on server. I uninstalled and tried again this time activating the box under the top one to store most historic data on Laptop - again no success. - comparing data was fruitless as there was no file with 0 data

It has been suggested that (with Thunderbird closed, I just copy the Back-up USB Folder "Mozilla Thunderbird" from the Window 10 Laptop over the "Mozilla Thunderbird" in Apps under Settings in Windows 11 and magically all (Contacts and email history in folders ) is supposed to happen. Reason is that the new Thunderbird App does all the conversion and set-up.

reluctant to do this as it's taken 2 weeks to reach this point and I don't wish to over-write those Thunderbird that have been received in that time.

Your advice would be appreciated. I the process as it has been suggested above OR is there another process to be followed ?

Thanking you in anticpation of your time to digest the above and respond accordingly.