Showing questions tagged: Show all questions
  • Solved
  • Archived

Thunderbird Mail problems (with AVG installed)

Good afternoon. Since the latest update to Thunderbird has arrived I keep getting a message when I log-on to retrieve my E-mails which says “ You are attempting to overri… (read more)

Good afternoon. Since the latest update to Thunderbird has arrived I keep getting a message when I log-on to retrieve my E-mails which says “ You are attempting to override how Thunderbird identifies this site. Click below to create a security exception.”

So each time I have to click on the box which prompts me to create a security exception. When I click the box to “ save “ the exception, it makes no difference. I have to do it every time.

As if this were not bad enough, I am now getting asked to “ verify my password “ for each of my two E-mail accounts, every time I try to access my E-mails. This never happened to me before and has only started over the past week or so.

I have AVG security in addition to their “ Premium Technical Support “ which costs a lot of money. I telephoned them today and spoke with two of their technical advisers, also gave them remote access to my PC so they could fix the problem. I spent almost TWO HOURS on the telephone while they tried various things, checked my operating system, checked the server details on Thunderbird and also ran the “ RKILL “ programme to check for any faults. They told me everything was fine. But after they had gone and I tried again to access Thunderbird, the same problems re-occurred. Surely there must be a simple way to address these two issues. I am getting very fed-up and wish I could simply speak to a technician on the telephone instead of like this ! Why can’t we do that ?

Asked by Steamgo 1 year ago

Answered by Toad-Hall 1 year ago

  • Solved
  • Archived

Server Settings related to message saying " too many messages - TT 1602."

Having only a couple of weeks ago managed to sort out the Certificates / Authorities / Mail Shield settings in Thunderbird, I am now getting a different problem. Yesterda… (read more)

Having only a couple of weeks ago managed to sort out the Certificates / Authorities / Mail Shield settings in Thunderbird, I am now getting a different problem. Yesterday I sent two or three E-mails successfully, but then on the next one I got a message saying " too many messages - TT 1602." I checked to see what this meant, and discovered a post saying I should change my outgoing server setting from 587 to 25. ( but 587 has always worked fine until now ! ) Changed the setting to 25 and re-sent the E-mail. There was a different error message which said the server address had not been recognised. However, the E-mail did get sent. Tried the same thing with a second E-mail, got the same message, but the E-mail got sent. This morning I decided to re-set my outgoing server connection back to 587 to see what would happen when I attempted to send another E-mail. Back on 587 all seems to be working OK once more. But for how long ? Is there a problem with Thunderbird ? Can someone perhaps explain what are the " correct " server connections / settings for both in-coming and out-going servers ? Thank you very much.

Asked by Steamgo 1 year ago

Answered by Toad-Hall 1 year ago

  • Solved
  • Archived

AppData Proplems in Thunderbird

I have used Thunderbird for almost 20 years and I love it. I have not had basically any problems with it until this fall when I started to direct my gmails through it too… (read more)

I have used Thunderbird for almost 20 years and I love it. I have not had basically any problems with it until this fall when I started to direct my gmails through it too. Before that, I only directed the emails from my university's server.

My computer's OS (C:) memory started to run out. The Storage claimes that my Apps & Features tool 189 GB although I did not have a lot of different kinds of programs there. I just found out that the reason is the hidden files under Users/...../AppData Properties/Roaming/Thunderbird/Profiles/..../ImapMail/imap.gmail.com/[Gmail].sbd takes 143 GB!!!

I do not understand how this is possible and how to solve this problem. Can I safely remove the folders under [Gmail].sbd? If not, how to solve this problem? My computer is soon dysfunctional because the OS memory is running out.

Thank you for your help.

Asked by KaTo 1 year ago

Answered by sfhowes 1 year ago

  • Solved

Text size in incoming emails

This is a question relating to Thunderbird. I want to increase the default text size in incoming emails to make them easier to read, but I cannot find how to do it. I hav… (read more)

This is a question relating to Thunderbird. I want to increase the default text size in incoming emails to make them easier to read, but I cannot find how to do it. I have to use zoom (Ctrl++) on every one as I read it. Have tried altering things in Settings but no help. Can anyone help, please?

Asked by JohnRB 4 months ago

Answered by AgnesRM 4 months ago

  • Solved
  • Archived

unable to add att.net email account

I have 3 ATT.net email accounts. They work on android devices and Firefox. 2 have been in use for years on Thunderbird. The third is fairly new and get error message when… (read more)

I have 3 ATT.net email accounts. They work on android devices and Firefox. 2 have been in use for years on Thunderbird. The third is fairly new and get error message when trying to add to Thunderbird. (Unable to log in at server. Probably wrong configuration, username or password). I know the username and password are correct. The configuration is the default pop3 settings (same as other ATT.net accounts on Thunderbird). What is the hangup?

Asked by john.larribeau 1 year ago

Answered by Stans 1 year ago

  • Solved

Changing to IMAP server

How do I change "POP" server to IMAP server? Verizon default to AOL requires an IMAP address. Putting new IMAP address in doesn't work unless the server type is changed. … (read more)

How do I change "POP" server to IMAP server? Verizon default to AOL requires an IMAP address. Putting new IMAP address in doesn't work unless the server type is changed. You can't delete it and change it in "server" settings. This 77 yr old needs more guidance please.

Outgoing SMPT doesn't need a change. Thank you.

Asked by holtda 3 months ago

Answered by sfhowes 3 months ago

  • Solved
  • Archived

Email attatchments

Hi. Just recently I noticed I am unable to open attachments that come in on my Thunderbird email account. When I try to open, I get an email window with this included, … (read more)

Hi. Just recently I noticed I am unable to open attachments that come in on my Thunderbird email account. When I try to open, I get an email window with this included, as if ready to send? I can save these attachments and then view them, but I do not always want to save, just look at them first? Am I missing something or is this the way Mozilla has now set it up???

Asked by chezvaun 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

I am trying to migrate from Thunderbird under Windows 7 to Thunderbird on Mac OS (High Sierra). Need to move profile info to the new machine

Not sure if this is the correct place to post my question, given the separation of Thunderbird from Mozilla. If this is not the right place, I'd appreciate a link to the … (read more)

Not sure if this is the correct place to post my question, given the separation of Thunderbird from Mozilla. If this is not the right place, I'd appreciate a link to the correct one.

I'm new to Mac OS, have been a long time Windows-7 user, and long ago was a UNIX user at my then employer. But it's past time to say goodby to Redmond.

I want to transfer my Firefox Thunderbird email history as well as my address book etc. from the Windows 7 installation of Firefox Thunderbird, (which says it's "68.8.0 (32-bit)", it was updated today, May 10) over to the new (to me) MacBook-Pro Firefox Thunderbird (version latest as of May 9, so far haven't figured out how to cause the Mac Thunderbird to show it's version info)

While the instructions for copying the profile info on the Windows machine and transferring to another Windows machine are clear, and the instructions for copying an existing Mac profile and transferring to a new Mac are clear, I am unable to find any information on how to move the Windows files to the Mac installation.

I tried copying everything in the Windows "Thunderbird" directory to a flash drive, then tried replacing the Thunderbird files on the Mac with the copied files but that didn't work.

What is the procedure I should be following? For the moment I'll be keeping the Win-7 machine "alive" but would really like to abandon it soon.

Thanks for any suggestions.

(edited the question to change Firefox to Thunderbird - c)

Asked by joe.west1 2 years ago

Answered by sfhowes 2 years ago

  • Solved
  • Archived

migrate local thunderbird folders on a new computer

hi after having migrated the thunderbird folder to my new computer, the local folders still don't appear. where do i find them? how can i get them on the new computer? th… (read more)

hi after having migrated the thunderbird folder to my new computer, the local folders still don't appear. where do i find them? how can i get them on the new computer? thanks for any advice! m.st.

Asked by mo_stoeckli 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

Problem with toolbar's "Email a link to this page" button.

The toolbar's "Email a link to this page" button no longer works as before. It now asks me to set up a Newsgroup account. Is there a way to get it back to simply displayi… (read more)

The toolbar's "Email a link to this page" button no longer works as before. It now asks me to set up a Newsgroup account. Is there a way to get it back to simply displaying a Thunderbird "Write" page with the link as the body, as it always has?

Asked by calanger 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Security protocol error when sending emaila

I installed the latest version 81.0.2 - I WISHED I haden't When sending Emails I get-: 'Thunderbird can't connect securely to website.mozilla.org because the site uses a … (read more)

I installed the latest version 81.0.2 - I WISHED I haden't When sending Emails I get-: 'Thunderbird can't connect securely to website.mozilla.org because the site uses a security protocol that isn't enabled'

Now then, I use exactly the same set up on two other computers but with a older Firefox but all with exactly the same Email versions of an ealier Thunderbird.

Question 1. How the blazes can I stop this error?

Question 2. Why is it that I have to answer Cookie permissions before going to a web site.

Question 3. How the hell do can you turn Google search suggestions off - YES, I have search suggestions disabled! The only sure way is to block them with ADblock - WHY can't it be done in Firefox, paying a sum are they?

EDIT: The link should read-: website-archive.mozilla.org

Dave

Asked by EF80 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

All unread messages marked as read

In the last two days all of my messages have been immediately marked as read (i.e., unread messages do not show up in bold). In options I have chosen 'Automatically mark… (read more)

In the last two days all of my messages have been immediately marked as read (i.e., unread messages do not show up in bold). In options I have chosen 'Automatically mark messages as read after displaying for 10 seconds', and in the past this has meant the incoming message showed as bold until I opened and read it, and that the main display indicated how many unread messages I had. I am using Firefox 78.13.0 in Windows 10, but this did not happen after an update: it simply happened overnight. Just now I sent a message from my Gmail account to my Firefox address and have not opened it in Firefox: on my iPad it shows as unread, but on my PC it shows as read, even though I haven't touched it. This problem applies to all three mailboxes in the Firefox account: when I look at the main Firefox display, there is no bold to indicate that any of the mailboxes have new messages.

 This is very annoying in terms of business--I can't immediately see whose messages I have not yet read, and whether any new messages have arrived in a particular mailbox since I last opened Firefox (it is too distracting to keep it open all the time).  Many thanks for any help.

Asked by Janet1593 7 months ago

Answered by sfhowes 7 months ago

  • Solved
  • Archived

problem of incoming and outgoing mail

hello wqindows 7 thunderbird for 2 days my incoming and outgoing gmail.com emails no longer appear on thunderbird; I can find them on gmail ; a task is running on the bac… (read more)

hello wqindows 7 thunderbird for 2 days my incoming and outgoing gmail.com emails no longer appear on thunderbird; I can find them on gmail ; a task is running on the background without me being able to access it ; thanks for help ; regards

Asked by jfortin56100 1 year ago

Answered by jfortin56100 1 year ago

  • Solved
  • Archived

can't attached email using microsoft word

i just started having this problem out of nowhere. when i try to share a file using word it will usually open up my default mail which is "thunderbird". it will no longer… (read more)

i just started having this problem out of nowhere. when i try to share a file using word it will usually open up my default mail which is "thunderbird". it will no longer do that. Instead word says there is a mapi failure. i had a microsoft tech remotely try & fix it. after 2 hours they said it was a thunderbird problem. please help

Asked by andrea 1 year ago

Answered by Toad-Hall 1 year ago

  • Solved

Cannot send emails

Following a change of password with my service provider, I can receive emails but cannot reply or send new emails. Tis is the error message: " Sending of the message fail… (read more)

Following a change of password with my service provider, I can receive emails but cannot reply or send new emails. Tis is the error message: " Sending of the message failed. Unable to authenticate to Outgoing server (SMTP) mail.btinternet.com. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'."

Efforts to check or edit my Outgoing server (SMTP) password have proved a waste of time. Despite following all available instructions, screenshots, and online comments, I am unable to change or check my SMTP password. I am able to select 'Password' authenication, but not able view or edit the password. I have deleted that particular account and set up a new one with the same email address, but authentication problem remains. I have spent too much time trying to resolve this issue, so now I have no choice but to use annoying 'Windows Mail'. If I cannot resolve this issue, I will have no choice but to bid a sad farewell to the otherwise reliable Thunderbird which I have used for years.

Asked by Handymanbill 5 months ago

Answered by Handymanbill 5 months ago

  • Solved

My verizon.com email addresses no longer work with Thunderbird...

I have two verizon.net email accounts. I used Thunderbird to download them to my laptop. One email stopped working a while ago, now my other one also stopped working yest… (read more)

I have two verizon.net email accounts. I used Thunderbird to download them to my laptop.

One email stopped working a while ago, now my other one also stopped working yesterday.

I do not have a cell phone so I can not do that 2 version account verification (or whatever it is called on aol).

I am happy to give you details if you will HELP. Laptop, Windows 10, Google Chrome, Thunderbird 91.5.1 (64-bit)

AOL has NO way online to get help unless you pay and upgrade. VERY bad customer service. They should allow emailing when people have problems.

I am thinking of dumping both AOL/Verizon and Thunderbird. TIA Elsie

Asked by elively304 4 months ago

Answered by david 4 months ago

  • Solved
  • Archived

ALL Mail. Every initial startup it downloads hundreds of old emails. How can I stop this?

The first time I start up Thunderbird in each session, there is a long delay, during which nothing can happen, while All Mail dlownloads messages - currently over 900 of… (read more)

The first time I start up Thunderbird in each session, there is a long delay, during which nothing can happen, while All Mail dlownloads messages - currently over 900 of them. Why does it do this, and how can I stop it downloading old messages?

Asked by thedays812 11 months ago

Answered by sfhowes 11 months ago